Vice President of Account Services

On Board Experiential • Los Angeles, NY

5d • Hybrid

About The Position

OBE is looking for a passionate, highly motivated VP, Account Services candidate to join a fast-paced, dynamic team within On Board Experiential. This role is the inward-facing engine of the Account Team: it owns the health, retention, and growth of existing client relationships, complementing the Chief Growth Officer's outward-facing focus on new business and market expansion. The successful candidate will balance their time between leading and mentoring teams and managing the business of existing accounts.

Requirements

• 10+ years of experience in marketing, promotions, and events within a marketing agency, preferably experiential marketing
• Must have minimum 7 years in Account / Client services experience
• BA/BS in marketing, business administration, communications, or related field
• Strong communication skills with ability to connect with others authentically while equally honoring and respecting diverse perspectives.
• Ability to build trust and respect through active coaching, communication, and listening.
• Exceptional track record growing and managing client relationships with key stakeholders, and executive and C suite decision makers.
• Superior presentation skills and ability to effectively engage and influence a variety of audiences.
• Excellent ability to pro-actively identify issues/obstacles and create timely and effective solutions.
• Ability to manage competing priorities, multiple commitments, and deadlines.
• Self-motivated with the ability to work independently and in teams.
• Must be able to work in a collaborative manner both internally and with clients.
• Excellent organizational and analytical skills and ability to work under pressure to meet deadlines.
• Experience managing program financials and forecasts.

Nice To Haves

• Brand management experience a plus.
• MBA degree is a plus.
• Natural curiosity—the drive to always be learning and growing, professionally and personally.
• High energy and flexibility in working non-traditional hours as needed (some nights and weekends as deadlines dictate).
• Ability to lift to 25 pounds and stay on your feet for extended periods of time.
• Willingness to work a hybrid schedule (up to 4 days in office) and travel up to 50% of the time.

Responsibilities

• Co-leads the Account Team alongside the Chief Growth Officer, leading with the agency's performance-based culture and setting the appropriate leadership tone for the team.
• Act as oversight and guide teams on multiple projects simultaneously across functional teams, both internal and external.
• Provide mentorship and candid real time feedback to direct reports, cross functional team members as needed and appropriate.
• Ensure team members are properly evaluated, hired, and trained in accordance with company best practices.
• Be fully versed and effectively implement all OBE administrative and operational policies.
• Serve as senior strategic advisor to existing top-tier clients, demonstrating thought leadership with insightful analysis of client objectives and developing innovative solutions that enhance the brand's presence.
• Own executive-level client relationships, accountable for account health, client satisfaction, and retention.
• Set strategic direction for client projects, including annual and ongoing account planning focused on deepening existing relationships.
• Manage stakeholder engagement, ensuring each stakeholder is engaged appropriately, timely, and efficiently.
• Demonstrate forward-thinking and excellent problem-solving skills, with the ability to proactively anticipate obstacles, communicate with appropriate parties, and create timely solutions.
• Drive and/or supervise client activations to ensure proper planning, development, and execution with the utmost professionalism and accountability.
• Approve client MSAs and program SOWs, ensuring resources, budgets, timelines, and deliverables stay aligned with contract terms and client commitments.
• Support assigned account teams on all functional and tactical aspects of execution, including budgeting, timelines, KPIs, measurement, evaluation, modification and enhancements, training, and reporting.
• Actively listen and empower others to lead conversations, motivate others, and share confidence in others with authenticity.
• Recognize audience needs with varying tones and approaches, with the ability to read the room and address issues immediately and honestly.
• Ability to self-navigate through conflict resolution, recognizing when to seek support, with strong self-awareness of one's own energy and contribution.
• Ability to guide teams through conflict resolution and recognize when to seek support.
• Identify training needs and growth opportunities for individuals and departments.
• Collaborate with Leadership and the Executive team, including the Chief Growth Officer, to identify strengths and development opportunities across the account team.
• Drive organic growth within the existing account roster through upsell, cross-sell, and account expansion opportunities.
• Demonstrate a clear understanding of OBE’s range of products and services and the ability to sell these into existing client work.
• Continually identify opportunities to deepen and diversify client relationships beyond the immediate program.
• Partner with the Chief Growth Officer and new business team on RFPs and pipeline opportunities where existing client relationships or expertise can support the effort.
• Actively network within the client's organization and industry to strengthen and broaden the relationship.
• Demonstrate a firm understanding of account-level profitability, contribution margins, resource efficiencies, and utilization; accurately manage reports and share updates with the Executive team on a regular cadence.
• Oversee project budgets, including tracking, billing, contributions, rate cards, and client approvals.
• Approve budgets and contracts over threshold; lead high-level contract negotiations for existing accounts.
• Identify and leverage new revenue opportunities within the existing account roster for agency growth

Benefits

• medical/dental/vision insurance
• employer-paid basic life and personal accident insurance
• Annual Profit Sharing/Bonus Plan based on the company’s performance and your individual performance
• 401(k)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• PTO
• STD/LTD insurance benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Executive