Vice President, Managing Director - Stock Plan Services

Fidelity Investments•St. Louis, MO

3d•$118,000 - $226,000•Remote

About The Position

In this role, you will develop positive relationships with Equity Compensation clients and build internal working relationships with Fidelity personnel in support of service delivery. The Managing Director (MD) has overall accountability for the relationship of a book of institutional equity compensation plan clients. This role requires passion for cultivating relationships with key decision makers, guiding service teams towards high client satisfaction, driving operational effectiveness and plan profitability, growing client relationships through value-driven cross-selling initiatives, and strategically positioning Fidelity's products and services in its Personal and Workplace Investing offerings. Effectiveness in the role requires executive presence, understanding in benefits, executive and equity compensation, and financial services acumen. Focus areas include client retention and loyalty, relationship risk mitigation strategies, revenue growth, and product and services adoption. The role involves supervising client satisfaction and facilitating the timely resolution of client issues, leading client profitability through periodic evaluations of key revenue and expense metrics, and strategically implementing proactive steps towards achieving desired results. Developing a strategy and negotiating contract renewals, either proactively or through formal rebid activities, including strong collaboration with other business partners across Fidelity, is also a key responsibility. Working with business partners, including local branches, Executive Services, and telephone teams to develop programs to increase households and conversions, and to facilitate continued advanced education and communication for participants and clients is expected. Providing each client with a formal plan review, addressing client needs and opportunities for enhanced service, consistent with agreed-upon time frames with the client, is crucial. Procuring a detailed, shown understanding of all types of equity compensation plans and working consultatively with clients to assist them towards an industry-leading practices environment is required. Supporting client needs to facilitate corporate actions including mergers, acquisitions, splits, divestitures, spin-offs, and other similar major corporate activities is also part of the role.

Requirements

College degree preferred or equivalent work-related experience.
Ability to acquire Series 7 & 63/65 within the first three months of employment.
10+ years of Relationship Management or Client Service experience; preferably within Equity Compensation/Retirement/401K industry.
Transparent and credible presence in the Equity Compensation industry.
Provide a strategic perspective on comprehensive employee benefit solutions for large corporations, along with well-developed communication, project management, consulting, and leadership skills.
Focused on understanding and responding to client needs and assume a consultative role to acquire a clear understanding of the business need and the client’s perception of relevant issues.
Accountable for retention, loyalty, satisfaction, and relationship growth of client book of business.
Ability to successfully work in a matrix management environment with the ability to build credibility internally and externally at all levels within an organization.
Develop and maintain strong client relationships across multiple client constituencies including HR, Total Rewards, Compensation, Treasury, Legal, and Procurement.
Ensure client satisfaction by seeking feedback and anticipate issues and/or concerns to proactively provide solutions.
Provide focused leadership, motivation, and support for client service team members to retain clients and deliver consistency and alignment in execution of client objectives and Fidelity priorities.
Possessing a true dedication to customer satisfaction, has an outstanding sense of urgency, and views change as an integral component of corporate success.
Organization and time-management skills and attention to detail.
Ability to manage multiple, sometimes conflicting priorities, balancing the needs of the client and the organization.
Shown problem-solving skills.
Effective presentation skills, influence, and negotiation skills.
High emotional intelligence and interest in other human beings.
Desire to roll your sleeves up and work with and for your teammates – Servant Leadership.
Self-awareness and shown history of self-improvement.
Analytical and critical thinking skills.

Nice To Haves

Certified Equity Professional designation is helpful.

Responsibilities

Supervising client satisfaction and facilitates the timely resolution of client issues to the satisfaction of the client.
Leading client profitability through periodic evaluations of key revenue and expense metrics, and strategically works to implement proactive steps towards achieving the desired results.
Developing a strategy and negotiates contract renewals either proactively or through formal rebid activities, including strong collaboration with other business partners across Fidelity.
Working with business partners, including the local branches, Executive Services, and telephone teams to develop programs to increase households and conversions, and to facilitate continued advanced education and communication for participants and clients.
Providing each client with a formal plan review, addressing client needs and opportunities for enhanced service, consistent with agreed upon time frames with the client.
Procuring a detailed, shown understanding of all types of equity compensation plans and works consultatively with clients to assist them towards industry leading practices environment.
Supporting client needs to facilitate corporate actions including mergers, acquisitions, splits, divestitures, spin-offs and other similar major corporate activities.