Vice President, Loan Servicing

Jeanne D Arc Credit Union•Lowell, MA

6d•$123,000 - $183,000

About The Position

The Vice President, Loan Servicing administers all activities and provides leadership to the Loan Servicing Department and demonstrates a broad knowledge of loan products, collateral types, borrowing entities and loan servicing activities of all consumer, residential, and commercial loan products. This individual oversees the completion of all special projects and assignments related to loan servicing, in addition to leading, mentoring, and motivating the team to achieve departmental goals, while also analyzing data to optimize strategies for efficiency and risk mitigation. The VP, Loan Servicing, has a deep understanding of industry regulations to maintain a healthy loan portfolio and deliver exceptional member experience. This role works closely with the various lending officers as well as branch and other employees as it relates to the selling, promotion and servicing of loan products.

Requirements

Bachelor’s degree from four-year college or university in a business discipline
Minimum of seven to ten years related work experience in banking, finance or lending
Prior experience in a management/supervisory capacity
Equivalent combination of education and experience

Responsibilities

Oversees and directs the day-to-day activities in the department ensuring accurate completion of servicing functions including the processing, closing and post-closing activities
Leads, coaches, and develops the loan servicing team on the adherence of policies and procedures as it relates to the servicing of loans
Oversees the budgeting and expenses management for the department
Ensures loan files are properly maintained and retained in accordance with record retention policy
Oversees the servicing and reporting responsibilities related to agencies such as FHLB, FNMA and SBA, including SBA 1502 reporting
Ensures accurate lien perfection, UCC filing, file tracking and compliance audits
Ensures appropriate general ledger reconciliations related to the department are done in an accurate and sound manner
Oversees staff responsible for correspondent sales as it relates to servicing
Oversees the post-closing construction loan process for residential and commercial lending
Ensures compliance for secondary market servicing
Ensures the accuracy and oversight of all activities related to loans that are participated in or out
Monitors and enforces timely and accurate production of department reports, schedules and related data
Ensures the proper adherence to flood reporting as well as the proper tracking of flood, hazard and force placed insurance as it relates to originated loans
Develops and enforces procedures and production schedules to assure the timely and accurate completion of servicing functions
Oversees research and collaborates with vendors/strategic partners to identify solutions and opportunities to optimize and streamline internal processes
Works with back-office areas to answer questions, provide support and process lending requests
Collaborates with the compliance and risk areas on adherence to deliverables and policies as well as manages audits and regulatory examinations, ensuring all documentation and processes are in order
Addresses staffing needs and develops budget expectations, promotions, growth and development, and all related matters for the loan servicing team
Serves on management committees as necessary
Attends a variety of community events to promote the Credit Union
Participate in cross-departmental initiatives and Credit Union-wide strategic projects as needed
Ensures compliance with all applicable laws and regulations, including CFPB, FDCPA, FCRA, SCRA, RESPA, and investor guidelines (e.g., Fannie Mae, Freddie Mac, FHLB, etc.)
Performs other related duties as assigned
Manages, coaches, directs, and evaluates subordinate exempt and non-exempt employees. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supervisory responsibilities will be carried out in accordance with the organization’s policies and applicable laws.