Vice President, IT Infrastructure and Operations

Sanford Health•Sioux Falls, SD

About The Position

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Work Shift: 8 Hours - Day Shifts (United States of America) Scheduled Weekly Hours: 40 Union Position: No Department Details Summary Implement new or updated programs or portions of large scale technology initiatives. Project impact costs, quality, efficiencies and achievement of objectives across departments, often with enterprise-wide impacts. Apply advanced technical knowledge and emerging technologies to solve complex business problems which may impact service lines or corporate service sub-functions across the enterprise. Oversee technology operations to ensure service offerings and processes are aligned to enterprise business needs. Job Description Oversee the design, implementation, maintenance, operational decisions and the strategic alignment of the technology and infrastructure functions, including data platforms, cloud, networks, data centers, servers and storage, telephony, video conferencing, and personal systems administration and engineering, user access provisioning, and service desk. Provide strategic direction and operational leadership for all core technology services, including production services, infrastructure services, modern workplace, and support services. Proactively manage the development, operations and continuous improvement of support functions to ensure efficiency and service excellence. Promote quality and drive business value in compliance with internal and external Information Technology (IT) policies and procedures. Work closely with other IT leaders to ensure high-quality service delivery and ongoing support. Mange and support team members to build core technical skills and clinical awareness, business knowledge, leadership, communication and customer service skills to assist in their growth and development. Oversee change management, incident management, problem management and release management, to include patching, to proactively identify risks, opportunities and downstream impacts. Lead and manage process development, maintenance and operational decisions related to the functionality of all technology services. Establish operational plans and identify and manage the potential risks of delivering the technology services required to support current and future enterprise business needs. Identify, assess, and prioritize meaningful strategic opportunities and threats within clinical and non-clinical settings, and then develop the people, processes and underlying technologies to capitalize on the opportunities or facilitate the investigation, required reporting and corrective action for serious quality, development or delivery risks of technology services.

Requirements

Bachelor’s Degree in Computer Science, MIS, Business or a related field
Minimum of ten years related management experience in technology, infrastructure, network and application or hardware support, preferably in a health care environment required.

Nice To Haves

Master’s Degree preferred in Business or a related field.
Ten years of proven experience in vendor relationship management, financial and budget planning, resource management and project management preferred.
Information Technology Infrastructure Library (ITIL) certification preferred.

Responsibilities

Oversee the design, implementation, maintenance, operational decisions and the strategic alignment of the technology and infrastructure functions, including data platforms, cloud, networks, data centers, servers and storage, telephony, video conferencing, and personal systems administration and engineering, user access provisioning, and service desk.
Provide strategic direction and operational leadership for all core technology services, including production services, infrastructure services, modern workplace, and support services.
Proactively manage the development, operations and continuous improvement of support functions to ensure efficiency and service excellence.
Promote quality and drive business value in compliance with internal and external Information Technology (IT) policies and procedures.
Work closely with other IT leaders to ensure high-quality service delivery and ongoing support.
Mange and support team members to build core technical skills and clinical awareness, business knowledge, leadership, communication and customer service skills to assist in their growth and development.
Oversee change management, incident management, problem management and release management, to include patching, to proactively identify risks, opportunities and downstream impacts.
Lead and manage process development, maintenance and operational decisions related to the functionality of all technology services.
Establish operational plans and identify and manage the potential risks of delivering the technology services required to support current and future enterprise business needs.
Identify, assess, and prioritize meaningful strategic opportunities and threats within clinical and non-clinical settings, and then develop the people, processes and underlying technologies to capitalize on the opportunities or facilitate the investigation, required reporting and corrective action for serious quality, development or delivery risks of technology services.