Assistant Vice President, IT Operations

BITCO Insurance Companies•Davenport, IA

6h•Onsite

About The Position

BITCO Corporation, headquartered in Davenport, Iowa, is seeking an Assistant Vice President, IT Operations to join our team. With 11 branch offices in 10 states, BITCO provides quality insurance services to special industries including Construction, Forest Products, and Oil & Gas. The AVP of IT Operations, reporting to the Chief Information Officer, will be responsible for overseeing and maintaining the entire IT infrastructure of the company at a global level. This includes all public/private cloud environments, networks, virtual servers, IP based telephony, and all end-user devices. The role demands strategic people, technology, financial, and metric based leadership to ensure operational excellence, dedicated service mindset, and scalability while identifying and specializing in our core competencies as an IT Organization.

Requirements

Bachelor’s degree in Computer Science, Information Systems or related field (Master's preferred or equivalent experience)
10+ years of progressively responsible experience in IT operations, service management or infrastructure leadership—minimum 5 years at a global scope including parent/subsidiary organizational structure
Strong background in IT infrastructure in growth companies with excellent service and metric management, problem-solving skills, and the ability to work effectively in a fast-paced team environment
Comfort with challenging the status-quo of established environments, standards, structure, and services to support a decentralized workforce, enable mobility, and partner with functional areas
Deep hands-on expertise with ITSM frameworks (ITIL v3/v4), service-management tools and reporting platforms
Strong expertise in cloud platforms (AWS), network administration, and server management
Proven track record leading large-scale modernization initiatives: cloud migrations (AWS, Azure or GCP), automation (Ansible, Terraform), and DevOps pipelines
Proven experience leading an organization through a infrastructure, data, and application modernization journey as it relates to infrastructure, service management, and end-user standards
Strong vendor management experience—defining contracts, SLAs and driving performance improvements
Excellent analytical, communication and stakeholder-management skills—ability to translate technical complexity into business value
Demonstrated ability to apply IT operational expertise in solving business problems
Ability to present ideas in business-friendly and user-friendly language
Highly self-motivated, self-directed, and attentive to detail

Nice To Haves

Master's degree or equivalent experience
Experiences preferred: global scope including parent/subsidiary organizational structure
Familiarity with key insurance processes such as underwriting, policy issuance, claims, and loss control as well as back-office functions like Finance, HR, and IT is highly valuable

Responsibilities

Plans, designs, and directs all operational activities of the IT Operations department, as well as provide direction and support for IT solutions that enhance mission-critical business operations
Oversee the company's IT infrastructure, ensuring reliability, performance, and security with the following focus areas: Network & Server Administration, Cloud Operations, Device Management, Security & Compliance, Vendor & Stakeholder Coordination, Incident Management & Support
Work with internal and external stakeholders to validate and deliver the architecture ahead of new initiatives, to comply with our internal controls, security posture, and service metrics
Works closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization
Build, mentor and scale a potentially geographically dispersed team of IT operations and service-management professionals—cultivating a culture of teamwork, transparency, and customer focus
Design, implement, and mature practical and appropriate ITIL-aligned service management processes (incident, problem, change, release, configuration and service-request management) to achieve consistent and predictable end-user experiences with a metric based continuous improvement mindset
Partner with cross-functional Teammates (Architecture, Development, Data Services, Cybersecurity, Audit, and Business Leaders) to prioritize initiatives, align on standards, and drive best practices to support business
Develop and own a multi-year roadmap of operational goals and objectives to include modernization, financial discipline, partner/vendor management, managed services SLA, and executive/organizational communication and presentations
Define and deliver a multi-year modernization roadmap—migrating legacy systems into cloud-native architectures, driving infrastructure as code, automation and DevOps practices to boost agility and reduce costs.
Track, report and continuously improve service metrics (SLAs, MTTR, first-call resolution, availability) using dashboards and regular business reviews.
Oversee operations support for network, compute, storage, voice, messaging, and cloud services—ensuring 24x7 stability and scalability across all regions
Lead vendor and service-provider partnerships: negotiate SLAs/OLAs, manage performance reviews, and drive continuous improvement programs to align external execution with internal goals
Develop and review budgets and ensure they comply with stated goals, guidelines, and objectives.
Participate in varying levels of long-term planning at the functional or organization level
As a management representative, consistently acts in the best interest of BITCO and provides leadership and communication to actively promote BITCO's mission, values, and culture.
Perform other duties as assigned