Vice President, Infrastructure & Operations

Sectigo•Scottsdale, AZ

1d•$180,000 - $220,000•Remote

About The Position

We are looking for a transformational Vice President, Infrastructure & Operations to lead and modernize Sectigo’s global infrastructure organization. This leader inherits a substantial global team supporting a hybrid technology estate that includes public cloud platforms, on-premises infrastructure, colocation facilities and business-critical security services and is responsible for improving reliability, operational maturity, engineering collaboration, cost efficiency and the overall speed at which infrastructure supports the business.

Requirements

Bachelor’s degree in related fields is strongly recommended. Advanced degrees are preferred.
Minimum of 10+ years of experience across infrastructure, cloud operations, SRE, DevOps or enterprise technology operations.
Experience leading a global infrastructure or operations organization of comparable scale and complexity.
Demonstrated success modernizing a traditional infrastructure operating model.
Experience establishing measurable operational performance using SLAs, SLOs, availability, incident, recovery and delivery metrics.
Strong experience with public cloud and hybrid infrastructure environments.
Experience improving collaboration between infrastructure and software engineering teams.
Demonstrated use of automation, infrastructure as code, observability and modern operational practices.
Experience managing infrastructure budgets, vendor relationships and cost-optimization programs.
Experience establishing or operating global 24×7 delivery capabilities.
Strong executive communication and organizational change-management skills.
Significant leadership experience across infrastructure, cloud operations, SRE, DevOps or enterprise technology operations.
Experience leading a global infrastructure or operations organization of comparable scale and complexity.
Demonstrated success modernizing a traditional infrastructure operating model.
Experience establishing measurable operational performance using SLAs, SLOs, availability, incident, recovery and delivery metrics.
Strong experience with public cloud and hybrid infrastructure environments.
Experience improving collaboration between infrastructure and software engineering teams.
Demonstrated use of automation, infrastructure as code, observability and modern operational practices.
Experience managing infrastructure budgets, vendor relationships and cost-optimization programs.
Experience establishing or operating global 24×7 delivery capabilities.
Strong executive communication and organizational change-management skills.

Responsibilities

Establish a modern infrastructure and operations strategy aligned with Sectigo’s business and product priorities.
Build a measurable operating model based on availability, service levels, incident trends, MTTR, change performance, capacity, cost, and customer impact.
Modernize the organization through automation, AI-enabled operations, and improved tooling.
Remove barriers between infrastructure and engineering by expanding DevOps practices and embedding infrastructure capabilities closer to product teams.
Develop a scalable global operating model, including appropriate 24×7 capabilities and greater use of global delivery centers.
Improve infrastructure economics while maintaining or improving reliability and security.
Accelerate the reduction of technical debt, including unsupported operating systems, security patching gaps, legacy platforms, and resilience risks.
Create a culture that takes ownership of business outcomes rather than simply fulfilling infrastructure requests.
Provide clear accountability, simplify organizational boundaries, and determine whether the current team structure and responsibilities are aligned with the future operating model.
Create executive-level dashboards that clearly show operational health, trends, risks and improvement, and establish consistent operational disciplines and reporting across the organization, including: Service-level objectives and service-level agreements, Availability and outage reporting, Mean time to detect and mean time to recover, Incident frequency, severity and recurrence, Alert quality and operational noise, Capacity, storage and infrastructure utilization, Change success and deployment performance, Security patching and remediation progress, Disaster recovery readiness, Infrastructure cost by service or product.
Develop an AI-first and automation-first operations strategy.
Identify repetitive, manual and sequential processes that can be automated or redesigned, including monitoring, diagnostics, patching, remediation, capacity management, data lifecycle management and incident response.
Use AI and modern engineering practices to reduce operational toil, improve decision-making and allow the team to focus on higher-value work.
Evaluate and introduce appropriate observability, automation, infrastructure-as-code and operational intelligence capabilities — rather than simply replacing tools without redesigning the underlying processes.
Replace the traditional “ticket over the wall” relationship between infrastructure and development with a collaborative operating model. Partner with engineering leaders to: Embed DevOps and infrastructure expertise within product teams where appropriate. Enable development teams to safely own more of their deployment and operational lifecycle. Reduce infrastructure-related delivery delays. Establish clear platform standards and self-service capabilities. Organize infrastructure work around business services and customer outcomes. Ensure that infrastructure teams understand the applications and products they support.
Operate the infrastructure organization with a strong business-owner mindset and develop transparent views of: Infrastructure labor costs, Cloud and data center costs, Capacity and storage growth, Vendor and tooling expenses, Opportunities for automation, consolidation or global delivery, Cost per service, product or transaction where practical.
Deliver measurable improvements in infrastructure economics without compromising availability, resilience, security or customer experience.
Build a scalable global delivery model that provides effective 24×7 support and access to the right capabilities across regions. Determine which activities should be: Centralized, Embedded within engineering, Automated, Delivered through global centers, Retained close to core business or product teams.
Develop strong leaders beneath the SVP and create clear succession, accountability, and career paths across the organization.
Partner closely with security and engineering to reduce infrastructure risk. Priorities include: Unsupported operating systems and platforms, Security patching and remediation, Legacy infrastructure, Disaster recovery and high availability, Data retention and archival, Capacity constraints, Operational dependencies on individual employees, Acquired or isolated technology environments.
Create a prioritized, measurable technical-debt reduction plan tied to business risk.