Vice President - Infrastructure, Operations, & Platforms

Trucordia•Lindon, UT

13d•Hybrid

About The Position

Trucordia is a PE-backed national insurance brokerage with 200+ locations and an active M&A roll-up. Our competitive edge is faster time-to-market on AI-embedded capabilities for our producers, service teams, and clients. Trucordia Go is our first flagship product, with a roadmap of others behind it. The VP of Infrastructure, Operations & Platforms plays a critical role for that strategy. You own the technology that runs the business every day and the shared platforms that Product, Data & Analytics, and Security builds on. The role exists because our growth depends on shipping AI products quickly, securely, and repeatably, and that requires modern platform capability rather than traditional business operations. We need a builder and enabler in this position, not just an overseer. You will inherit live transformation work (zero-trust network rollout, cloud consolidation, branch modernization) and accelerate it while standing up the platform capabilities that enable our product roadmap.

Requirements

15+ years in technology infrastructure and operations, including 5+ years in a senior leadership role at a multi-site enterprise.
Demonstrated experience operating an internal developer platform or shared services function as a product — with measurable adoption and engineering-velocity outcomes — not just managing operations underneath one.
Hands-on track record running public cloud platforms at scale with cloud financial management discipline.
Direct experience with zero-trust network architectures, modern enterprise identity, and managed detection and response operations.
Demonstrated experience modernizing a traditional ops organization toward cloud-native, automation-first operating models.
Experience integrating acquired companies onto a common technology stack — preferably in a PE-backed or roll-up environment.
Clear point of view on the operating model between security policy ownership and security technology execution.

Nice To Haves

Experience supporting AI/ML product delivery from a platform perspective: model orchestration, evaluation infrastructure, MLOps tooling, secure inference at scale.
Insurance, financial services, or other regulated-industry experience.
Prior PE portfolio company experience and comfort operating against a value-creation plan.

Responsibilities

Operating the platform capabilities that Product, D&A, and AI teams consume—continuous integration and delivery pipelines, infrastructure-as-code, observability and monitoring, secrets management, identity services, deployment automation, and the AI-enabling platform services (model orchestration, evaluation infrastructure, retrieval and grounding services) that our roadmap requires. You run this as a product: intake from Product leadership, published roadmap, SLAs, capacity reserved for unplanned needs. Platform adoption is your primary measure of success.
Public cloud strategy and operations including landing zones, reliability engineering, and cloud financial management. You set the architecture and run the environment that everything else builds on.
Employee technology experience across 200+ locations: device lifecycle, productivity and collaboration tooling, AI-enabled employee assistance, and identity-driven access. Modern service desk with shift-left automation, self-service, and AI-assisted resolution. Disciplined ITSM (incident, change, problem) measured by employee productivity, not just ticket throughput.
Operate and evolve a modern zero-trust network architecture spanning headquarters and all branches, delivered through cloud-based secure access services. Branch connectivity, wireless, and physical infrastructure standards including a repeatable Day-1 integration playbook for acquired entities.
Shared resourcing across your function; identity cutover, network onboarding, endpoint enrollment, application rationalization. You own integration cycle time and the tradeoff conversations with the executive team when integrations compete with platform and product work for the same capacity.
The CISO defines policies, standards, and control requirements. You operate the technologies that fulfill them; enterprise identity, endpoint detection and response, network security enforcement, and the operational tooling that runs the environment. You select, implement, and run the tools; the CISO confirms controls meet policy. First responder, with the CISO, during incidents.
PE-grade discipline on a complex multi-vendor stack: contract terms, exit ramps, data portability, TCO transparency. Build vs. buy vs. partner decisions grounded in scalability across acquired entities.