Vice President, Head of Infrastructure Resiliency

AssetMark • Charlotte, NC

1d • Hybrid

About The Position

As the Head of Platform Resiliency & Operations, you are accountable for operating and engineering the reliability, scalability, and resilience of AssetMark’s platform. This role owns production operations today—including environments, batch processing, incident response, and day-to-day platform management—which are currently operationally intensive. Your mandate is to transform this reality by driving an engineering-first approach to production management and infrastructure. You will lead a fundamental shift: from reactive, manual operations to proactive, automated, and engineered reliability—while continuing to deliver a high-quality, always-on platform for our clients. This role has a twofold mandate: Deliver on our client commitment by operating a high-availability, high-resiliency platform where reliability is a defining feature of the product Enable high-velocity product development by building systems, tooling, and practices that allow Product & Engineering to move fast without compromising stability. We can only consider candidates for this position who are able to accommodate a hybrid work schedule and are close to our Charlotte, NC office.

Requirements

• Strong background in Software Engineering or Systems Engineering; you lead reliability through code, not process alone
• Deep expertise in distributed systems, failure modes, and large-scale platform architecture
• Passion for observability, SLOs, and data-driven reliability management
• Experience owning production operations for mission-critical systems
• Track record of transforming manual, operations-heavy environments into automated, engineering-led platforms
• Experience building and scaling SRE and/or Platform Engineering capabilities
• Strong incident leadership experience with a focus on blameless culture and systemic improvement
• Demonstrated ability to drive behavioral change across Engineering and Infrastructure teams
• Experience embedding operational rigor into the software development lifecycle (SDLC)
• Ability to balance reliability with product velocity through data-driven tradeoffs
• Strong partner to Product, Engineering, and Infrastructure leadership
• Able to communicate clearly with executives during high-pressure incidents
• Deep understanding of reliability as a core business capability in financial services
• Candidates must be legally authorized to work in the US to be considered.
• We are unable to provide visa sponsorship for this position.

Nice To Haves

• Accommodate a hybrid work schedule and are close to our Charlotte, NC office.

Responsibilities

• Own 24/7 production operations for mission-critical systems, including incident management, batch processing, and environment stability
• Lead the transformation of production operations from manual, reactive processes to automated, engineering-driven systems
• Establish an engineering-first mandate to eliminate manual toil and operational overhead
• Drive systematic improvements in reliability, scalability, and operational efficiency
• Define and operationalize Service Level Indicators (SLIs) and Service Level Objectives (SLOs) across all critical systems
• Establish and govern Error Budgets to balance product velocity with platform stability
• Drive measurable reduction in operational toil through automation and engineering solutions
• Embed reliability targets into planning and decision-making across teams
• Apply Site Reliability Engineering (SRE) principles to quantify and manage reliability
• Build full-stack observability (metrics, logs, traces) to improve detection and diagnosis of issues
• Evolve monitoring into deep observability with actionable alerting and reduced alert fatigue
• Establish resilience testing practices (e.g., game days, fault injection)
• Drive automated incident response and self-healing systems
• Institutionalize blameless post-mortems focused on systemic improvement
• Leverage SRE practices for incident learning and continuous improvement
• Ensure all infrastructure is managed via Infrastructure as Code (IaC) for consistency, scalability, and recovery
• Own reliability and operational integrity of CI/CD pipelines, including automated release gating
• Build self-service platforms and tooling that enable engineering teams to deploy and operate services safely
• Modernize batch processing and environment management through automation and engineering rigor
• Establish shared accountability for reliability between Platform, SRE, and Software Engineering teams
• Partner with Engineering to co-deliver reliability improvements and conduct joint post-incident reviews
• Influence engineering practices including production readiness, safe deployments, and observability standards
• Ensure reliability is embedded early in the software development lifecycle
• Define and enforce reliability standards for third-party vendors and platform dependencies
• Establish SLIs/SLOs for external services and manage vendor performance accordingly
• Map and govern system dependencies to prevent cascading failures

Benefits

• Flex Time or Paid Time Off and Sick Time Off
• 401K – 6% Employer Match
• Medical, Dental, Vision – HDHP or PPO
• HSA – Employer contribution (HDHP only)
• Volunteer Time Off
• Career Development / Recognition
• Fitness Reimbursement
• Hybrid Work Schedule
• competitive benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed