Vice President, Head of Digital - CRO

Equinix•Redwood City, CA

6d•Hybrid

About The Position

The Head of Digital for the Chief Revenue Office (CRO) is a business transformation leader responsible for reinventing how Equinix sells, serves, partners, and grows. This executive will lead the digital transformation of our entire commercial operating model - from Lead-to-Cash through customer success, renewals, partner ecosystem, and digital channels. This role is focused on delivering measurable business outcomes by simplifying operations, accelerating revenue growth, improving seller productivity, strengthening customer and partner experiences, reducing friction across the customer lifecycle, and building an AI-first revenue organization. The leader will own the digital product strategy, engineering delivery, and operational excellence for the CRO portfolio, partnering across Sales, Marketing, Finance, Customer Success, Business Operations, and Product. They will lead a high-performing organization and collaborate with AI, Data, Cybersecurity, and Enterprise Architecture leaders to deliver secure, scalable, and future-ready platforms.

Requirements

15+ years leading large-scale commercial, digital, or business transformation programs.
Proven experience partnering directly with Chief Revenue Officers, Chief Commercial Officers, or equivalent executive leaders.
Demonstrated success leading enterprise Lead-to-Cash, Quote-to-Cash, or commercial transformation initiatives.
Deep understanding of sales, marketing, customer success, partner ecosystems, and revenue operations.
Experience using AI to transform business operations—not simply deploying AI technologies.
Strong commercial acumen with the ability to translate technology investments into measurable business outcomes.
Exceptional executive presence, influencing skills, and organizational leadership.
Bachelor's degree; MBA or equivalent executive education preferred.

Nice To Haves

Strategic thinker with a customer-centric mindset and a passion for innovation.
Demonstrated ability to collaborate and partner effectively with executive stakeholders, especially in complex, matrixed organizations.
Excellent problem-solving ability to understand business stakeholder needs, drive prioritization, and deliver systems.
Deep platform and technology experience and expertise to build Lead-to-Cash platform with a product/platform mindset.
Adept at inspiring behavior change through motivating teams, planning initiatives, designating priorities, and being decisive when faced with ambiguity.
Ability to provide thought leadership, think strategically, and effectively communicate vision and influence across the organization.
Ability to be data-driven, decisive, execution-focused, and results-oriented to ensure strategy translates to outcomes.
Product/engineering mindset with passion and experience in major transformations at a global scale across cultures, in a matrix-driven org.
Exceptional leader who excels at driving bold and meaningful change at scale and across multiple dimensions with a heavy outcome-focused mindset.
Cultivates Innovation – Fosters a climate where innovation can thrive and creates new and better ways for the areas to be successful.
Encourages innovative risk-taking and embraces failure as a part of innovation.

Responsibilities

Lead the successful delivery of Equinix's Lead-to-Cash transformation, ensuring measurable improvements in speed, simplicity, customer experience, and commercial performance.
Partner with the CRO leadership team to redesign the commercial operating model, simplifying processes and eliminating friction across the customer lifecycle.
Act as a trusted strategic advisor to the CRO, shaping business strategy rather than simply responding to technology demand.
Improve sales productivity through AI-first workflows, automation, and intelligent decision support.
Build the digital capabilities that enable faster bookings, lower churn, higher customer lifetime value, and improved commercial efficiency.
Develop and execute Equinix's digital channel strategy, growing digital engagement into a major revenue channel.
Build a world-class partner platform that enables partners to become an increasingly strategic growth engine for the company.
Reimagine how revenue teams work by embedding AI across every stage of the customer lifecycle, fundamentally redesigning processes.
Partner with the Chief AI Officer to deploy predictive, generative, and agentic AI capabilities that improve selling effectiveness, customer engagement, forecasting, pricing, renewals, and operational efficiency.
Establish Equinix as an industry leader in AI-enabled commercial operations.
Own the vision, strategy, and execution of the digital platforms supporting the CRO organization.
Lead product management, engineering, and delivery teams with full accountability for business outcomes, adoption, and value realization.
Drive simplification, platform rationalization, and engineering excellence while accelerating delivery velocity.
Build trusted relationships across the Executive Leadership Team and influence decisions across Sales, Marketing, Finance, Operations, and Product.
Lead organizational change at enterprise scale, ensuring adoption and measurable business impact.
Build, coach, and inspire a high-performing leadership team capable of operating at global scale.
Lead the design and implementation of innovative solutions that enhance customer experience and operational performance.
Utilize data analytics and customer feedback to inform decision-making and drive continuous improvement.
Identify and apply emerging technologies to improve sales performance, customer insights, and operational agility.
Drive automation, AI/ML, and analytics use cases that improve forecasting accuracy, customer targeting, personalization, and revenue predictability.
Benchmark and stay informed about trends in sales tech, revenue intelligence, and commercial platforms.