Vice President, Group Retirement, Defined Contribution Practice Leader

NFP Corp • Kitchener, ON

10d • Hybrid

About The Position

We’re looking for a VP to take a leadership role for the Defined Contribution Retirement practice for NFP Canada. The VP will lead a team of Consultants and Account Managers and collaborate with other NFP colleagues. The VP will report to the SVP for group retirement and be an inspiring leader in the industry. The VP will be responsible for client retention satisfaction, and growth working with their team of Consultants and Account Managers.

Requirements

• College or university graduate, or equivalent business experience
• Committed to delivering a top-notch client experience
• Valid LLQP (will be required to obtain within one year of employment date if not already in place)
• Typically, five years’ experience within the group retirement insurance industry, preferably within customer service or account management.
• Strong oral and written communications skills
• Strong knowledge and experience related to group plan investment options/plans (i.e., pensions, RRSPs, DPSPs and TFSAs)
• Excellent listener and communicator with project management, presentation and negotiation skills
• A positive attitude and works well as a member of a team
• Strength in application of computer skills; including Word, Excel; Power Point and Outlook
• Strength in quality, detail-orientation and mathematical aptitude
• Commitment to providing excellence in client service experiences
• Demonstrated ability to coordinate a high level of activity while maintaining exceptional client focus and strong professional acumen

Nice To Haves

• Completion of the Certified Employee Benefits Specialist designation (RPA) an asset

Responsibilities

• Act as the subject matter expert as well as provide leadership and guidance to Group Retirement team members ensuring that deliverables are accomplished within the local office(s) and that they are complete, accurate and conform to NFP standards
• Analyze and interpret the strategic direction of the Group Retirement division and organization with a clear understanding of the vision, mission, values, and objectives to develop responsibilities, tasks, goals, and initiatives that align with long-term plans and growth.
• Support team knowledge sharing, process improvements, and service standards across the retirement consulting practice
• Mentor and support each team member to grow their career and develop their skills to help them meet their career objectives
• Be the Lead Consultant for a block of clients
• Develop and maintain relationships with key client stake holders and carrier representatives.
• Serve as the lead on complex or escalated client issues or assignments, providing direction to junior team members as needed
• Provide leadership for strategic business development and corporate planning issues on major business decisions; networking & developing collaborative relationships with internal and external stakeholders to build awareness of benefit services.
• Work closely with internal service, operations, and leadership teams to deliver a seamless client experience
• Act as a subject matter resource for peers on plan governance, best practices, and complex client scenarios
• Support team knowledge sharing, process improvements, and service standards across the retirement consulting practice

Benefits

• A hybrid environment approach that keeps the best interests of our staff and our clients in mind
• Annual bonus plan for all employees
• Matching RRSP plan of 5% of salary
• Referral Commission Plan
• Generous benefits plan including Health Care Spending Account starting on the first day of employment
• Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
• Reimbursement of license fees and professional membership dues

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree