Vice President, Global Solutions Consulting & Professional Services
About The Position
Navan is seeking a dynamic and vision-driven VP of Global Solutions Consulting & Professional Services to lead, scale, and optimize our enterprise post-sales delivery ecosystem. This person will be a key leader within the post-sales organization, driving both strategy, and high performance execution. At Navan, our Solutions Consulting (SC) organization is not a reactive support function; it is a high-impact, revenue-generating engine. You will own the strategic framework for client enablement—leading a critical organization across Solutions Consulting, Implementation, and Technical Integrations to ensure customers realize rapid time-to-value and maximum ROI from the Navan platform. You will work with our most important and complex global customers - driving implementation and change management for new clients; and ongoing optimization for our mature client base. You will also play a key role as ‘voice of the customer’ to inform our Product vision and roadmap.
Requirements
- 8-10+ years of experience leading post-sales delivery, solutions consulting, implementations, or technical account management within high-growth, fast-paced SaaS, Fintech, or B2B enterprise software companies.
- Proven track record of managing a global P&L and a 25+ person team, with the ability to build scalable processes that balance quality with high-velocity execution.
- Exceptional executive presence with the ability to navigate high-stakes negotiations and drive alignment across cross-functional partners.
- Comfort navigating the ambiguity of a hyper-growth environment, thriving in quick decision-making cycles, and aligning with Navan’s fast-paced, user-centric culture.
Nice To Haves
- A deep understanding of the "Office of the CFO," including global expense management, multi-entity accounting, and the technical intricacies of fintech integrations.
- An executive who can "fly at multiple altitudes"—capable of presenting a multi-year vision while also diving into the weeds of frontline client needs.
- Bachelor’s degree in Business or Finance preferred; MBA or CPA is a significant plus.
Responsibilities
- Define and execute the long-term vision for a 30+ person global Solutions Consulting (SC), Professional Services and Technical Integrations organization, evolving the team into a strategic weapon for retention, implementation, and revenue growth.
- Lead the end-to-end implementation and change management strategy for the Navan Expense suite, re-engineering complex business processes for our clients to drive cost savings, user experience, visibility and efficient month-end close.
- Serve as the executive technical lead for Navan’s most complex and mature accounts, performing deep-dive re-configurations, designing creative workarounds for unique business requirements, and leading "at-risk" interventions to secure and stabilize enterprise partnerships. Refine and evolve how Navan demonstrates and articulates client ROI.
- Be directly accountable for a revenue-aligned plan, driving direct impact through launch acceleration, retention, and professional services.
- Serve as the "Voice of the Customer" to Product and Engineering leadership, ensuring that client needs are embedded in the product roadmap and that the right things are prioritized.
- Manage and influence senior-level stakeholders across Sales, Product, and Finance, driving the alignment and strategic clarity required to scale.
- Recruit, develop, and inspire a multidisciplinary global team across, fostering a culture of extreme ownership and technical excellence.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
