Vice President, Global Retail Creative

NBCUniversal • Orlando, FL

3d

About The Position

The Vice President, Global Retail Creative & Design is responsible for defining and leading the global creative vision for retail environments across UDX (Visual Merchandising & Store Design). This role drives the development of innovative, brand-forward store designs and visual merchandising strategies that elevate guest experience, maximize commercial performance, and ensure consistency across all destinations. This leader partners cross-functionally to translate business priorities into compelling, scalable retail environments while fostering a high-performing, creative organization.

Requirements

• 12+ years of experience in visual merchandising, interior design, architecture, creative brand, and/or retail experience development
• Strong pitching and storytelling expertise as it relates to retail guest experiences
• Proven track record of driving growth and delivering results through specific product launch campaigns and how creative execution contributed to driving revenue.
• Must have direct experience supporting global multi-location retail, or omnichannel environments
• Proven ability to build a successful strategy, using data to inform decision making and execute/implement on time and without delay.
• Strong knowledge of in-store consumer behaviors as it relates to retail guest experiences and driving revenue
• Strong knowledge of current and emerging cultural trends in retail, store design, visual merchandising, shopper experience and use of emerging technologies
• Proven strong leadership and management experience of creative teams and individual contributors, of cross-functional projects in global locations.
• Ability to interact/conduct business with global internal and external partners outside of established local business hours and days
• Experience with localized regulatory requirements for store design (OSHA, ADA) within the USA.
• Ability to partner cross-functionally and influence outcomes in a complex organization
• Ability to balance competing priorities while maintaining focus on guest experience and business outcomes
• Excellent communication and interpersonal skills.
• Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously

Nice To Haves

• Theme-park or global retailer experience
• Experience with localized international regulatory requirements for store design. Asia & the UK/EU a plus.
• Proficiencies not only in English language but other languages. Mandarin Chinese and Japanese a plus.
• Bachelor’s degree in visual merchandising a plus.

Responsibilities

• Define and lead the global visual merchandising and store design strategy, ensuring alignment with brand, IP, and commercial objectives
• Establish design principles, standards, and governance for store environments, fixtures, and experiential retail formats
• Balance global consistency with localized creative execution across destinations
• Ensure all strategies are grounded in operational, financial, and labor realities
• Partner with Universal Creative and senior leadership to align on long-term retail vision and capital planning priorities
• Lead end-to-end creative concept development for stores, activations, launches, and seasonal programs
• Oversee visual merchandising strategy, including windows, in-store displays, graphics, and storytelling aligned to product cadence
• Direct development of immersive, guest-centric retail experiences that reflect brand and IP storytelling
• Partner with Marketing, Franchise, and external licensors to ensure cohesive brand expression and narrative execution
• Guide go-to-market creative strategies that align with target audiences and revenue goals
• Oversee end-to-end design execution and delivery, ensuring projects are completed on time, within scope, and to brand standards
• Drive scalable, efficient execution models across global destinations
• Ensure creative concepts translate into clear, actionable deliverables for field and project teams
• Maintain high standards of quality, consistency, and operational feasibility across all implementations
• Lead creative decision-making within established financial frameworks and capital plans
• Own and manage annual operating budgets, ensuring fiscally responsible allocation of resources
• Align design and merchandising strategies to drive revenue, guest spend, and overall retail performance
• Partner with Commercial and Finance teams to evaluate ROI and optimize investment decisions
• Define and monitor key performance metrics to assess effectiveness of retail environments
• Lead and develop a high-performing, multidisciplinary team of designers, visual merchandisers, and project leaders
• Build a culture of creativity, innovation, accountability, and execution excellence
• Provide coaching and mentorship across global and destination-based teams
• Drive organizational effectiveness, change management, and continuous improvement
• Champion company values, inclusion, and a collaborative creative culture
• Partner with Retail Commercial, Operations, Entertainment, Marketing, Franchise, and Universal Creative to align on business priorities
• Translate enterprise strategies into compelling retail experiences that drive engagement and revenue
• Influence cross-functional decision-making and resolve competing priorities to achieve aligned outcomes
• Foster strong relationships with senior leadership to support strategic planning and execution
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

Benefits

• Equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
• Right to request a reasonable accommodation if you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed