Vice President, Global Retail Creative

NBCUniversal•Orlando, FL

About The Position

The Vice President, Global Retail Creative & Design is responsible for defining and leading the global creative vision for retail environments across UDX (Visual Merchandising & Store Design). This role drives the development of innovative, brand-forward store designs and visual merchandising strategies that elevate guest experience, maximize commercial performance, and ensure consistency across all destinations. This leader partners cross-functionally to translate business priorities into compelling, scalable retail environments while fostering a high-performing, creative organization.

Requirements

12+ years of experience in visual merchandising, interior design, architecture, creative brand, and/or retail experience development
Strong pitching and storytelling expertise as it relates to retail guest experiences
Proven track record of driving growth and delivering results through specific product launch campaigns and how creative execution contributed to driving revenue.
Must have direct experience supporting global multi-location retail, or omnichannel environments
Proven ability to build a successful strategy, using data to inform decision making and execute/implement on time and without delay.
Strong knowledge of in-store consumer behaviors as it relates to retail guest experiences and driving revenue
Strong knowledge of current and emerging cultural trends in retail, store design, visual merchandising, shopper experience and use of emerging technologies
Proven strong leadership and management experience of creative teams and individual contributors, of cross-functional projects in global locations.
Ability to interact/conduct business with global internal and external partners outside of established local business hours and days
Experience with localized regulatory requirements for store design (OSHA, ADA) within the USA.
Theme-park or global retailer experience
Experience with localized international regulatory requirements for store design. Asia & the UK/EU a plus.
Proficiencies not only in English language but other languages. Mandarin Chinese and Japanese a plus.
Ability to partner cross-functionally and influence outcomes in a complex organization
Ability to balance competing priorities while maintaining focus on guest experience and business outcomes
Excellent communication and interpersonal skills.
Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously
Bachelor’s degree in visual merchandising a plus.

Nice To Haves

Experience with localized international regulatory requirements for store design. Asia & the UK/EU a plus.
Proficiencies not only in English language but other languages. Mandarin Chinese and Japanese a plus.
Bachelor’s degree in visual merchandising a plus.

Responsibilities

Define and lead the global visual merchandising and store design strategy, ensuring alignment with brand, IP, and commercial objectives
Establish design principles, standards, and governance for store environments, fixtures, and experiential retail formats
Balance global consistency with localized creative execution across destinations
Ensure all strategies are grounded in operational, financial, and labor realities
Partner with Universal Creative and senior leadership to align on long-term retail vision and capital planning priorities
Lead end-to-end creative concept development for stores, activations, launches, and seasonal programs
Oversee visual merchandising strategy, including windows, in-store displays, graphics, and storytelling aligned to product cadence
Direct development of immersive, guest-centric retail experiences that reflect brand and IP storytelling
Partner with Marketing, Franchise, and external licensors to ensure cohesive brand expression and narrative execution
Guide go-to-market creative strategies that align with target audiences and revenue goals
Oversee end-to-end design execution and delivery, ensuring projects are completed on time, within scope, and to brand standards
Drive scalable, efficient execution models across global destinations
Ensure creative concepts translate into clear, actionable deliverables for field and project teams
Maintain high standards of quality, consistency, and operational feasibility across all implementations
Lead creative decision-making within established financial frameworks and capital plans
Own and manage annual operating budgets, ensuring fiscally responsible allocation of resources
Align design and merchandising strategies to drive revenue, guest spend, and overall retail performance
Partner with Commercial and Finance teams to evaluate ROI and optimize investment decisions
Define and monitor key performance metrics to assess effectiveness of retail environments
Lead and develop a high-performing, multidisciplinary team of designers, visual merchandisers, and project leaders
Build a culture of creativity, innovation, accountability, and execution excellence
Provide coaching and mentorship across global and destination-based teams
Drive organizational effectiveness, change management, and continuous improvement
Champion company values, inclusion, and a collaborative creative culture
Partner with Retail Commercial, Operations, Entertainment, Marketing, Franchise, and Universal Creative to align on business priorities
Translate enterprise strategies into compelling retail experiences that drive engagement and revenue
Influence cross-functional decision-making and resolve competing priorities to achieve aligned outcomes
Foster strong relationships with senior leadership to support strategic planning and execution
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
Perform other duties as assigned.