Vice President,Global Customer Management, North America

DSV•Houston, TX

About The Position

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com Please note that there is flexibility to base this role with existing approved DSV campus location and/or major market (example Dallas, TX Seattle WA, etc.) DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook .

Requirements

At minimum bachelor in logistics or similar study
15+ years’ experience in commercial and or operational roles in the contract logistics industry, incl. P&L accountability (e.g. up to regional manager, general manager)
Sufficient expertise within the account industry and high-level understanding of local market conditions
Knowledge of Operations, IT, Account management (e.g. scope of work, Terms and Conditions)
Fluent Business English (written and verbal)
Experienced in working in a global matrix organization
Target oriented person with a high level of drive and execution strengths
Need to act with pace due to the speed at which the customer works, able to work under pressure
Drive innovation both in terms of operations and commercials
Analytical and structured thinker with the ability to manage highly complex processes
Pragmatic Problem-Solver with a positive can-do attitude
High calibre and team motivator to achieve outstanding performance
Strong interpersonal, intercultural and communication skills at all levels of the internal and customer organization and across geographies
Ability to work effectively in a matrix environment, also influencing individuals outside of direct management control
Strong implementation capabilities to support implementation for new business projects with the skills and experience to develop standard processes and to implement and deploy across complex organizational structure
Able to understand B2B IT systems and WMS to discuss/ translate Business requirements to IT counterparts
Interested in technology trends and able to relate usage to enhance operations
Located in North America
Ability to travel frequently

Responsibilities

Customer Relationship Management to appropriate stakeholders on the customer side
Establish vision, strategy and CL roadmap jointly with GCM Head Europe/ APAC, Business Management Head and GAD for delivering net growth for customer (incl. Strategic account design, driving operational/ financial improvement, managing new opportunities)
Ensure that operations delivers what is expected by the customer
Partnering with the GAD, Vertical Lead, Account exec and account sponsor to ensure alignment with wider company customer strategy
Internal point of escalations
Secure alignment and agreement with CL P&L owners for all CL products
Pro-actively driving Continuous Improvement & Innovation, sharing Best Practices & Knowledge across all accounts and between teams
Ensure compliance to DSV global standards and contribute to continuous improvement of these standards
Attract and develop talent within the GCM team and the broader CL community. Build-up resilient and future-oriented teams.
Improves revenue and profitability in collaboration with Country P/L owners