Vice President & General Manager of Hardware Operations

Crunchtime • Boston, GA

5d

About The Position

Crunchtime is seeking an action-oriented, business-minded VP & GM of Hardware Operations to lead our physical product business within the company. The primary objective is not just to source great hardware through our hardware partners, but focused on building experiences that accelerate the adoption, retention, and monetization of our core software suite of products.

Requirements

• Proven track record working inside a SaaS or IoT ecosystem where hardware and software were connected.
• Experience managing US and Asian global manufacturing partners
• Great time management skills and know how to determine priorities.
• Results-driven mentality.
• Very proactive and have the ability to encourage your team to hit their goals through creativity and innovation.
• Demonstrable experience with strategic thinking, operational execution, and a data-driven mindset
• Exceptional communication and relationship-building skills with both internal teams and external customers
• Strong analytical skills that enable leveraging data for decision making and continuous improvement
• Strong understanding of development technology as well as integration technology
• 12+ years in hardware product sales & operations, with at least 5+ years in a senior leadership role (Director or VP)
• B.S./M.S. in Electrical Engineering, Mechanical Engineering, Computer Science, or equivalent.
• Prolonged periods of sitting at a desk
• Prolonged periods of typing and working at a computer
• Ability to listen and speak over the phone or Zoom calls
• High level of mental concentration and focus

Nice To Haves

• MBA is highly desirable given the heavy focus on business strategy

Responsibilities

• Align the hardware roadmap with the software product strategy, ensuring physical features directly enable or enhance software monetization (e.g., subscriptions, data capture, SaaS renewals).
• Partner with the CFO to balance hardware gross margins, product bundles, and hardware as a service.
• Act as the primary translator between the hardware engineering team and the software product teams, ensuring unified user experiences (UX/UI).
• Oversee the entire product lifecycle from concept, architecture, sourcing, & supply chain through to end of life/end of partner relationship.
• Foster a culture of "minimum viable hardware"— sourcing reliable, high-quality devices without over-engineering elements that don't serve the software's goals.
• Work on warranties as it regards our warehouse and customer delivery to optimize the warranty for the customer.
• Ensure robust IoT connectivity to seamlessly feed data into the core software platform, including new feeds that can enhance product functionality and reporting.
• Select and manage hardware partners to keep overhead and inventory carrying costs/risk lean, including vendor stock levels at their warehouses.
• Oversee sourcing, logistics, compliance, and quality assurance to prevent shortages or shipping delays.
• Carefully manage inventory levels to avoid cash-flow bottlenecks.
• Negotiate with vendors and financial firms around warranty extensions / enhanced warranty / warranty to get the best value for the customer.
• Define and build out processes around loaner and return and refurbish workflows, and pilot workflows for pilot projects.
• Manage a sales team that supports the sales efforts with specific hardware orders, add-on sales for either location expansion / hardware failure / hardware breakage, including both direct customer and indirect channel ordering.
• Manage pricing, balancing hardware gross margins against software CARR/ARR, including hardware as a service (HAAS) pricing.
• Provide ways as possible for customers and channels to order hardware at the least administrative cost to the business.
• Provide leadership to the team in a fast-moving environment where decisions can be made quickly around supporting different hardware, even if there is no hardware revenue for the business.
• Act as a cultural bridge, ensuring the hardware team feels valued and integrated within a predominantly software-centric corporate culture.
• Mentor and develop leaders within the hardware organization to achieve operational and strategic goals.

Benefits

• The annual base compensation range for this position is $185,000 - $225,000.
• The reasonably estimated total cash compensation (base + variable) range for this full-time position will be $222,000 - $270,000.
• Crunchtime has a location-based compensation system, so someone doing the same job in a different city might have a different pay range.
• Crunchtime complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.
• Crunchtime provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• We have an inclusive and diverse workplace where every team member is respected and valued.
• As a global software development company, we believe that our diverse employee population enriches our work environment.
• We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive