Vice President, Fraud Testing Delivery Manager

JPMorganChase•Wilmington, NC

21h

About The Position

Joining our Fraud Product organization gives you the opportunity to lead high-impact testing work at scale while building modern, innovative delivery practices. You’ll partner with senior stakeholders and develop a team that helps strengthen customer trust and outcomes. As a Fraud Testing Delivery Manager in Fraud Product, you lead end-to-end User Acceptance Testing (UAT) for fraud rule initiatives across a broad portfolio. You own testing strategy, execution, quality, and readiness decisions, balancing delivery pace with strong risk discipline in a highly controlled environment.

Requirements

5+ years of experience leading user acceptance testing or business testing in complex, regulated environments
Demonstrated understanding of fraud risk, rules-based decisioning, or financial services operations
Proven ability to lead cross-functional delivery and execute against tight timelines with significant business impact
Deep knowledge of testing methodologies, defect management, and quality assurance practices
Strong leadership, communication, and stakeholder management skills
Bachelor’s degree

Nice To Haves

Experience supporting fraud rule development and deployment
Experience driving test automation initiatives to improve coverage and cycle time
Experience applying artificial intelligence or agent-enabled approaches to scale testing
Background working in highly governed or risk-sensitive environments

Responsibilities

Lead end-to-end user acceptance testing strategy and delivery for fraud rule initiatives
Create and maintain test plans, test scenarios, execution approach, and readiness criteria
Drive defect triage, prioritization, remediation coordination, and retest execution
Provide delivery leadership for complex, technology-enabled initiatives across multiple platforms and channels
Partner with Product, Strategy, Technology, and Risk stakeholders to align testing scope, timelines, and outcomes
Establish and enhance testing standards, governance routines, and quality reporting
Own testing status, risk, and decision reporting to senior business and technology leaders
Lead production readiness decisions and ensure controlled implementation outcomes
Build team capability through coaching, performance management, and professional development
Identify and implement process improvements, automation, and agentic testing solutions to improve speed and coverage
Strengthen preventative controls by ensuring testing complies with internal and external risk requirements