Card Fraud Strategy - Vice President

JPMorgan Chase & Co.•Wilmington, DE

About The Position

Fraud is constantly evolving—and so are we. As a Vice President in Fraud Strategy, you will shape strategies that protect customers and the firm while balancing loss mitigation, customer experience, and operational efficiency. You’ll partner closely with Product and Operations to deliver scalable capabilities with strong governance and controls. We value analytical leaders who bring strong judgment, clear communication, and a continuous improvement mindset. As a Vice President, Fraud Strategy in the Fraud Strategy team, you will own and evolve 1st party card fraud strategies that balance fraud losses, customer experience, operational efficiency, and financial performance. You will translate ambiguous problems into clear hypotheses and actions, leverage data to improve detection outcomes, and partner across teams to deliver changes with strong governance. You will define success metrics and operating rhythms to sustain performance over time.

Requirements

Bachelor’s or Master’s degree
Minimum 7 years of experience in strategic analytics, risk management, or data science
Proficiency in SQL or SAS and experience working with large, complex datasets
Strong analytical and problem-solving skills, including ability to identify patterns and root causes
Strong written and verbal communication skills, including ability to create executive-level materials
Proficiency in Microsoft Excel and PowerPoint
Demonstrated ability to manage competing priorities and deliver high-quality outcomes under tight timelines
Demonstrated ability to mentor others and support team development
Demonstrated ability to build strong partnerships across teams and stakeholders

Nice To Haves

Experience in fraud risk, especially card fraud
Experience designing or enhancing controls, monitoring, or operational workflows
Interest in industry trends and applying best practices to improve controls and performance
Experience partnering with product and operations teams to deliver strategy changes at scale

Responsibilities

Own and evolve 1st party card fraud strategies by translating ambiguous problems into clear hypotheses, analyses, and strategy changes.
Monitor fraud performance, trends, and customer friction indicators to identify opportunities and quantify tradeoffs
Leverage internal and external data to improve detection, reduce false positives, and drive measurable business outcomes
Define and track success metrics to evaluate strategy effectiveness, operational impact, and customer experience outcomes
Partner with Product and Operations to design and implement end-to-end controls and scalable fraud capabilities
Execute strategy changes with disciplined governance, documentation, and control rigor
Establish operating rhythms to review performance, prioritize enhancements, and ensure sustained results
Communicate insights and recommendations through executive-ready narratives, presentations, and updates
Manage multiple priorities and deliver results under tight deadlines in a dynamic risk environment
Mentor and develop team members through coaching, feedback, and support on analytical work and execution