Vice President, Enterprise Change Management

Genesys•Colorado Springs, CO

2d•Hybrid

About The Position

This role is the enterprise leader responsible for shaping how change happens across the organization. As Vice President, Enterprise Change Management, you set the vision, strategy, and standards that enable large-scale transformation to succeed—not just in delivery, but in adoption, value realization, and cultural alignment. This is a highly strategic leadership role with enterprise-wide impact. You will partner directly with leaders across Business Transformation, IT, HR, and other key functions to embed change as a core organizational capability, ensuring that transformation initiatives—from Lead to Cash modernization to operating model shifts in the age of AI — are embraced, sustained, and deliver measurable business outcomes. You are not just leading change programs; you are building the system that makes continuous change possible. This is not a project-level or program-support change role focused solely on communications or training deliverables. It is not reactive or limited to individual initiatives. You are not simply executing change—you are defining how change is governed, scaled, and sustained across the enterprise. This role is not about working in silos; success depends on deep, ongoing partnerships across functions and shared accountability for enterprise outcomes.

Requirements

Deep expertise in enterprise change management, transformation, and organizational effectiveness
Proven ability to influence and advise C-level executives and senior stakeholders
Strong strategic mindset with the ability to translate business objectives into scalable change frameworks
Exceptional leadership skills with experience building and developing high-performing teams or Centers of Excellence
Advanced stakeholder management and conflict resolution capabilities across complex, cross-functional organizations
Outstanding communication and storytelling skills to drive clarity, alignment, and engagement
Data-driven approach to measuring adoption, impact, and value realization
High adaptability and resilience, with the ability to lead through ambiguity and continuous change
Bachelor’s degree required
15+ years of experience in change management, transformation, or related disciplines
Demonstrated success leading enterprise-wide transformation initiatives in complex, matrixed organizations
Experience establishing or leading a Change Management Center of Excellence (CoE)
Strong knowledge of industry-standard change methodologies (e.g., Prosci, ADKAR, Kotter)
Experience supporting large-scale digital, operational, or organizational transformation programs
Proven ability to design and implement governance, metrics, and reporting frameworks for change
Track record of building change maturity and capability at an enterprise level

Nice To Haves

Master’s degree or MBA strongly preferred

Responsibilities

Define and execute an enterprise-wide change management strategy aligned to business and transformation goals
Establish and scale a standardized change management framework, including methodologies, tools, and governance
Lead a centralized change function or Center of Excellence to support enterprise transformation initiatives
Partner closely with leaders from Business Transformation, IT, HR, and other functions to embed change management into all major initiatives
Integrate change management into end-to-end program delivery, from strategy through sustainment
Oversee stakeholder engagement, communication strategies, and change impact assessments across initiatives
Build organizational readiness frameworks and monitor adoption, usage, and proficiency metrics
Develop enterprise-wide change capability through training, coaching, and continuous improvement practices