Vice President, Digital Communications Capabilities (Hybrid - NYC or Edgewood, NY)

Broadridge•Edgewood, NY

6d•Hybrid

About The Position

The Vice President of Digital Communications Capabilities will lead the enterprise strategy, roadmap, and evolution of the capabilities Broadridge uses to create, manage, distribute, measure, and optimize billions of regulated and transactional communications. This role involves defining and executing the enterprise strategy for digital communications capabilities, with InFocus serving as a critical enabling platform. It also includes establishing an integrated multiyear roadmap to support the digital communication needs of Broadridge businesses, clients, investors, and other communication recipients. The position requires leading the evolution of capabilities supporting various digital channels and aspects of communication management, coordinating these capabilities across multiple Broadridge platforms, and establishing a capability model that identifies shared enterprise foundations, configurable business services, and solution-specific extensions. The goal is to create reusable services and standards that enable Broadridge businesses to introduce digital communication solutions faster and with less duplicated investment, ensuring these capabilities operate at Broadridge scale with the required levels of security, resiliency, accessibility, performance, compliance, and operational control.

Requirements

Minimum of 12 years of experience in digital platforms, communications technology, product management, financial services, or a related field.
Significant leadership experience managing enterprise products, capabilities, or high-volume digital ecosystems.
Demonstrated success establishing enterprise strategy, multiyear roadmaps, investment priorities, business cases, and adoption plans.
Experience supporting high-volume, regulated, secure, or transaction-sensitive communications.
Strong understanding of digital communication channels, including email, web, mobile, push notifications, text messaging, secure document access, and emerging delivery methods.
Knowledge of content management, composition, personalization, segmentation, journey orchestration, preference management, digital distribution, and analytics.
Experience working with platform architecture, APIs, data integration, identity, security, scalability, resiliency, and operational controls.
Ability to connect complex technology investments to measurable client, recipient, operational, regulatory, and financial outcomes.
Experience applying artificial intelligence, analytics, automation, and behavioral insights to digital products or communications.
Proven ability to lead across product, technology, architecture, data, design, operations, regulatory, sales, and client-service organizations.
Strong financial acumen, including experience developing business cases, prioritizing investments, managing costs, and identifying revenue opportunities.
Demonstrated ability to influence senior executives and gain alignment across multiple businesses and functional organizations.
Excellent executive communication, presentation, negotiation, and relationship-management skills.
Bachelor’s degree required.

Nice To Haves

Advanced degree or equivalent professional experience preferred.
Experience leading global and cross-functional teams is preferred.

Responsibilities

Define and execute Broadridge’s enterprise strategy for digital communications capabilities, with InFocus serving as a critical enabling platform.
Establish an integrated multiyear roadmap supporting the digital communication needs of Broadridge businesses, clients, investors, and other communication recipients.
Lead the evolution of capabilities supporting: Email, secure digital notifications, microsites, mobile, push, text, and future digital channels; Content, template, and brand management; Composition and personalization; Audience selection and segmentation; Communication journey design and orchestration; Consolidation, suppression, reminders, and follow-up rules; Preference and consent integration; Secure document access; Electronic-delivery failure detection and remediation; Communication analytics, reporting, and optimization; AI-assisted communication creation, compliance, operations, and insights.
Coordinate digital communication capabilities across InFocus, the Universal Client Portal, Investor Hub, preference-management solutions, document-access services, source platforms, and related Broadridge capabilities.
Establish a capability model that identifies shared enterprise foundations, configurable business services, and solution-specific extensions.
Create reusable services and standards that allow Broadridge businesses to introduce digital communication solutions faster and with less duplicated investment.
Ensure capabilities can operate at Broadridge scale with the required levels of security, resiliency, accessibility, performance, compliance, and operational control.
Translate regulatory developments, industry trends, market opportunities, client needs, recipient research, and operational requirements into strategic priorities.
Develop business cases for modernization, automation, artificial intelligence, channel expansion, scalability, and new digital solutions.
Establish a transparent prioritization process that balances enterprise strategy, regulatory obligations, client commitments, operational risk, revenue opportunities, and platform sustainability.
Partner with technology and architecture leaders to translate the capability strategy into scalable technical solutions and delivery plans.
Work with operations, risk, legal, compliance, privacy, cybersecurity, and accessibility teams to embed appropriate standards and controls.
Develop consistent experience principles for client, associate, investor, and recipient communications.
Incorporate voice-of-the-client research, investor testing, behavioral analytics, operational feedback, and performance data into capability decisions.
Advance coordinated communication journeys rather than treating individual emails, documents, notifications, and channels as isolated interactions.
Create an adoption strategy that makes it easier for business teams to use shared digital communication capabilities.
Define reusable onboarding approaches, integration patterns, configuration standards, implementation methods, and service models.
Partner with sales, marketing, and business leaders to position Broadridge’s digital communication capabilities with clients and prospects.
Identify opportunities to expand client relationships through additional channels, richer experiences, personalization, AI, and communication optimization.
Establish measures for capability adoption, delivery performance, recipient engagement, client satisfaction, operational efficiency, risk, revenue, and return on investment.
Provide executive-level reporting on strategy, roadmap progress, financial performance, adoption, dependencies, risks, and required decisions.
Lead and develop a multidisciplinary organization encompassing product strategy, product management, experience, analytics, and business enablement.
Build strong relationships across Broadridge and influence business and investment decisions without relying exclusively on direct reporting authority.
Represent Broadridge as a thought leader in digital communications, investor engagement, digital delivery, and communication modernization.