Vice President, Default Servicing Manager

AmeriHome Mortgage • Westlake Village, CA

23h • Onsite

About The Position

As a Servicing Supervisor you'll be responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and operational metrics to measure performance. Additionally, you'll analyze issues, business requirements, standards, procedures, and Loan Servicing trends to identify opportunities for improvement and help develop innovative plans within Loan Servicing functional area to improve business operations. Develop partnerships and collaborate with other business and functional areas. Execute in a fast paced, high demand, environment while balancing multiple priorities. Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Senior Servicing manager. Provide feedback and present ideas for improving or implementing processes and tools within the Loan Servicing functional area. Support performance of less experienced Loan Servicing staff and overall effectiveness of team. Perform administrative, transactional, operational, or customer support tasks. Resolve complex customer, client and vendor problems and inquiries. Provide subject matter expertise and interpretation of procedures to less experienced staff. Interact with immediate Loan Servicing team, functional area, and internal peers throughout the company, on loan related servicing activities, as well as internal or external customers. Facilitate team meetings and provide guidance and training to less experienced staff members. Lead and develop a team; responsible for hiring, coaching, performance management, training and development.

Requirements

• 7+ years of related experience
• High school diploma required
• Advanced knowledge of residential mortgage industry in Correspondent or Retail Lending, including sales, operations, capital markets and/or other residential mortgage products and services
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
• Advanced financial reconciliation and mortgage industry experience required
• Advanced experience with Microsoft Excel and Word
• Advanced speaking and writing communication skills

Nice To Haves

• Bachelor's degree in related field preferred

Responsibilities

• Processing servicing related tasks
• Identifying problems
• Improving service levels and operational metrics to measure performance
• Analyzing issues, business requirements, standards, procedures, and Loan Servicing trends to identify opportunities for improvement
• Developing innovative plans within Loan Servicing functional area to improve business operations
• Developing partnerships and collaborating with other business and functional areas
• Executing in a fast paced, high demand, environment while balancing multiple priorities
• Making daily supervisory decisions and resolving moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Senior Servicing manager
• Providing feedback and presenting ideas for improving or implementing processes and tools within the Loan Servicing functional area
• Supporting performance of less experienced Loan Servicing staff and overall effectiveness of team
• Performing administrative, transactional, operational, or customer support tasks
• Resolving complex customer, client and vendor problems and inquiries
• Providing subject matter expertise and interpretation of procedures to less experienced staff
• Interacting with immediate Loan Servicing team, functional area, and internal peers throughout the company, on loan related servicing activities, as well as internal or external customers
• Facilitating team meetings and providing guidance and training to less experienced staff members
• Leading and developing a team; responsible for hiring, coaching, performance management, training and development

Benefits

• Competitive salaries
• An ownership stake in the company
• Medical and dental insurance
• Time off
• A great 401k matching program
• Tuition assistance program
• An employee volunteer program
• A wellness program
• Opportunity to bolster business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED