Default Servicing Group Manager

Huntington National Bank•Columbus, OH

22h•Hybrid

About The Position

The Default Servicing Group Manager is responsible for overall leadership, management, and operational activities for the Asset Recovery and Remarketing team. This role involves managing a team of colleagues who handle end-to-end asset recovery and remarketing, including new assignments, inbound phone staff, redemptions, title work, and collateral liquidation through the auction network. The manager will establish short and long-term strategic initiatives for the group that support corporate goals and objectives, and develop new policies and procedures to ensure operational efficiency and compliance with corporate and regulatory requirements. They will also provide direction for the implementation of new technologies, monitor and report on departmental performance and industry trends, and manage relationships with internal and external stakeholders, customers, and program partners. Collaboration with cross-functional leaders is essential to identify and address operational gaps, and the manager will partner with other teams on broader organizational objectives such as system implementations, M&A activities, and program onboarding. Additionally, the position requires creating, preparing, and monitoring various department reports to articulate overall performance and identify enhancement opportunities, working with the management team to implement strategies for identified concern areas, and performing other assigned duties.

Requirements

Minimum 5 years experience managing the overall process of asset recovery and remarketing.

Nice To Haves

Excellent verbal, written and analytical communication skills
Ability to solve complex internal and external customer conflicts
Ability to lead effectively, motivate colleagues and develop top talent
Strong technical and critical thinking skills including the ability to develop reports, understand and organize data and make effective decisions based on data

Responsibilities

Responsible for overall management of asset recovery and remarketing related activities for vehicles, RV and marine loans.
Manages a team of colleagues who are responsible for end-to-end asset recovery and remarketing, including, but not limited to, new assignments, inbound phone staff, redemptions, title work and collateral liquidation via our auction network.
Establishes short and long-term strategic initiatives for the Asset Recover and Remarketing group that are in support of overall corporate goals and objectives.
Develops new policies and procedures which ensure efficiency in operations and compliance with corporate and regulatory requirements.
Provides direction in the establishment and/or implementation of new technologies.
Monitors and reports on overall departmental performance and industry trends.
Effectively manages relationships with internal and external stakeholders, customers, and program partners.
Works closely with cross-functional leaders to quickly and effectively identify and address operational gaps.
Partners with other teams on broader organizational objectives including system implementations, M&A related activities and program onboarding.
Create, prepare, and monitor a variety of department reports used to articulate overall performance and to identify opportunities for enhancement.
Work with the management team cross-functionally to create and implement strategies to address identified concern areas.
Perform other duties as assigned.