Vice President CX Business Development

Kantar • Miami, FL

19d • $130,000 - $185,000 • Hybrid

About The Position

Kantar is looking for a VP Business Development to drive additional growth from our robust CX portfolio in new and existing accounts within Kantar’s Insights division. The successful candidate will have a strong understanding of modern Customer Experience programs in order to intimately understand client needs, deliver the best responses to their challenges, and convert business opportunities for the CX team.

Requirements

• Adept at selling a range of tools, balancing the needs of the client and the Kantar business
• Commercially focused, with experience of selling CX-focused solutions to a variety of clients
• Able to deliver winning proposals independently and support on larger opportunities
• Strong technical knowledge of CX offer and tools to pinpoint the Kantar value proposition to clients
• Effective knowledge of the Kantar business - leverages a strong network of contacts and knowledge of our offer
• Constructively challenges existing processes and identifies area for improvement
• Compelling client presenter and storyteller
• Able to engage a range of client archetypes and industries and identify and deliver against their needs
• An effective networker, and a purposeful collaborator; builds essential to winning work
• Dynamic communicator: writes proposals and delivers pitches that flex to the needs and context of specific clients
• Focused squarely on developing opportunities and delivering winning proposals and pitches: from emerging project opportunity to winning work
• Proven success working with partners such as Qualtrics and Medallia
• An ability to think clearly and incisively about strategic CX issues related to client’s business needs and briefs
• Leading and preparing bespoke research proposals with clients with CX vision and energy from start to finish
• Working with the wider CX team and being the focal point in client discussions

Responsibilities

• Delivers winning proposals and pitches.
• Acts a trusted adviser to clients to develop an emerging or formal CX brief into a win for Kantar
• Pursues self-generated and inbound leads, managing them effectively through relevant Kantar channels to maximize chances of winning
• Provides analysis and insight to feed into BD planning - proactively suggests strategic and process improvements. Effectively reacts to changing needs of the business
• Manages own pipeline on client opportunities, typically taking a brief (emerging or formal) and progressing it to a win
• Prioritizes opportunities relevant to Kantar BD strategy and/or own skillset. Supports larger opportunities
• Coaches CX account teams on commercial best practice to ensure proposals and pitches are delivered with impact
• Takes ownership of own learning agenda. Has right level of knowledge and gravitas to identify and develop domain opportunities when talking to clients. Consistently looks to maximize personal win rate, in line with commercial best practice and profit guardrails
• Support a strong partnership ecosystem across Kantar and external partners (e.g. Qualtrics, Medallia) to drive sales and delivery of the offer
• Develops strong relationships and collaborates meaningfully across Kantar, relevant to their objectives and priorities
• Builds strong relationships with our client, commercial and domain leads
• Demonstrates our core values and behaviours, celebrates wins and learns from our losses

Benefits

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with matching
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees