Vice President, Customer Growth and Experience

OneRail•Orlando, FL

8d•$231,000 - $256,000•Remote

About The Position

The Vice President, Customer Growth and Experience is a strategic leadership role at OneRail, responsible for driving revenue growth, executive relationships, and transformative customer experiences. This role is a key driver of OneRail’s strategic expansion, combining insight into customer operations, analytics, and technology to deliver measurable business impact. The ideal leader is a visionary, capable of influencing C-level stakeholders, shaping customer strategy, and expanding adoption of OneRail’s platform and services.

Requirements

Proven leadership in customer success, strategic partnerships, or business development with a focus on growth, revenue, and executive engagement.
Experience with network-effect businesses or platforms that scale through services, partnerships, or flywheel-driven growth.
Exceptional ability to build trusted relationships with C-level executives and act as a strategic thought partner.
Demonstrated track record of developing and executing strategies that drive measurable growth in complex B2B enterprise environments.
Strong analytical and strategic problem-solving skills, with the ability to leverage data to inform business decisions.
Excellent communication, negotiation, and interpersonal skills, capable of influencing across multiple organizational levels.
Strategic and visionary thinker with a strong growth mindset.
High emotional intelligence and executive presence to navigate complex customer and internal environments.
Passionate about leveraging technology and innovation to drive business outcomes in logistics and fulfillment.