Vice President - Core Experiences Product Manager

JPMorgan Chase & Co. • New York, NY

1d • $133,000 - $215,000

About The Position

As a Vice President, Product Manager, Core Experiences in Small Business Card, you will define and deliver foundational customer experiences that help small businesses manage their card product, navigate critical account activities, and accomplish their goals across self-service and assisted channels. You will use customer feedback, research, analytics, and operational insights to identify problems, set product strategy, and drive measurable outcomes. In partnership with product, design, data, and technology teams, you will simplify complex journeys into intuitive, scalable capabilities that improve engagement and increase self-service adoption. The role includes end-to-end ownership from discovery through launch and ongoing iteration.

Requirements

• At least 7 years of product management experience developing and launching customer-facing products at scale.
• Experience leading products through the full product development lifecycle, from discovery through launch and optimization.
• Experience simplifying complex customer problems and translating them into intuitive customer experiences.
• Ability to balance customer needs, business objectives, operational considerations, and technical constraints.
• Experience using experimentation and data-driven decision-making to guide product strategy and prioritization.
• Experience operating in large, highly matrixed organizations, with strong stakeholder management and communication skills.
• Authorization to work for any employer in the United States; immigration sponsorship or takeover of employment visa sponsorship is not available.

Nice To Haves

• Experience building customer-facing products that improved self-service adoption, task completion, and/or customer satisfaction.
• Experience modernizing legacy customer experiences and delivering scalable solutions across multiple channels and touchpoints.
• Experience delivering foundational account management, access, servicing, and/or customer experience capabilities.
• Experience delivering products that balance customer value, business outcomes, governance, and risk management.
• Experience working in financial services or other regulated industries.

Responsibilities

• Define product vision, strategy, and roadmap for foundational customer experiences, including spend management, permissions and access, and account management.
• Identify customer pain points and opportunities to simplify and improve end-to-end journeys across self-service and assisted channels.
• Lead discovery, research, and requirements development in partnership with cross-functional teams.
• Drive end-to-end product delivery from concept through launch, including readiness, rollout, and post-launch iteration.
• Establish success metrics and use customer feedback, analytics, experimentation, and operational insights to inform prioritization decisions.
• Communicate product strategy, roadmap, progress, and trade-offs to stakeholders and senior leadership.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed