Vice President, Collections

Arrowhead Credit Union Careers•Rancho Cucamonga, CA

1d•Onsite

About The Position

The VP, Collections is responsible for leading and executing the strategy of the Collections and Loan Servicing departments, providing oversight of service delivery channels and creating processes to assist with preventing and mitigating Credit Union losses. This position ensures compliance with loan committee approvals, detection of deterioration in loan quality, and maintaining adherence to internal, state, federal, and local regulations.

Requirements

Compliance with loan committee approvals
Detection of deterioration in loan quality
Maintaining adherence to internal, state, federal, and local regulations
Uses Service Standards in every work-related interaction
Actively participates in meeting the goals of the department and the Credit Union
Work cooperatively with others as part of a formal or informal team to accomplish department and Credit Union goals
Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously
Leads, mentors, and develops managers and leaders, building strength and succession within the department
Regularly collaborates with appropriate departments to ensure consumer and real estate lending practices are compliant
Partners with lending, risk, compliance, and executive teams to support prudent loan growth and profitability, participating in meetings and committees as required
Implements a system of credit analysis and quality assurance for loans made as required by Board of Directors
Establishes and maintains vendor contracts
Prepares written analyses of loans, aggregate lending versus indebtedness for individual borrowers, complex loans, and weak loans
Recognizes and implements opportunities for greater efficiency, process automation, and technology adoption across collection functions
Manages Collections and Loan Servicing department budgeting and expenses
Oversees credit underwriting, loan review, and approval processes for consumer, mortgage, and commercial lending, as applicable
Oversees all loan servicing operations, including payment processing, loan maintenance, escrow administration, payoff processing, and account adjustments
Oversees business lending loss mitigation across unsecured, secured, and real estate exposures to minimize charge-offs and maximize recovery
Oversees the management of real estate loss mitigation activities; including workout, modification, short sale, foreclosure and disposition of secured real property
Reviews and approves real estate recommendations for short sale requests for real estate loans
Ensures compliance with approved practices in multi-state legal matters; engaging and directing legal counsel across jurisdictions as required
Executes decisions on settlement proposals from attorney and collection agencies
Oversees the preparation of monthly and quarterly risk reports, ensuring accuracy before submission
Conducts routine reviews of department procedures and processes to ensure organizational strategic goals are achieved
Ensures department leaders have tools and resources to execute credit risk strategy, value-added change initiatives, training, and policy and procedure adherence
Performs supervisory duties: interviews applicants; plans, assigns, directs, and evaluates team member’s work; measures performance against goals; reviews efficiency and completeness of tasks; conducts performance reviews, recommends salary increases, and develops higher levels of expertise in team members through coaching, mentoring, and training
Exemplifies the attitude, aptitude, and ability to learn quickly and efficiently while showing assertiveness in personal development
Independently takes responsibility for learning and development by acquiring and refining of technical and professional skills needed in job-related areas
Provides feedback on department policies and processes to improve efficiency and service outcomes
Regular and predictable attendance and punctuality
Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Asset Controls (OFAC), and complies with all laws/regulations applicable to area(s) of responsibility
Completes all required and assigned training modules by established due dates
Maintains working knowledge of Credit Union policies and procedures
Completes all other duties as assigned by leadership as necessary to achieve the goals of the Credit Union and the department

Nice To Haves

Experience in a financial cooperative setting
Experience with Arrowhead Credit Union's service culture
Experience with ArrowHeart Foundation initiatives

Responsibilities

Personally, provides exceptional member service; uses Service Standards in every work-related interaction.
Actively participates in meeting the goals of the department and the Credit Union.
Work cooperatively with others as part of a formal or informal team to accomplish department and Credit Union goals.
Provides excellent service by using a positive and professional tone to assist callers and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service.
Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously.
Service Leads by example with a positive and professional tone and demeanor when assisting team members and direct reports.
Ensures Collections and Loan Servicing management provides proper support and development opportunities to team members.
Leads, mentors, and develops managers and leaders, building strength and succession within the department.
Presents a consistent presence in various organization collaborative events and initiatives to support Arrowhead’s service goals.
Regularly collaborates with appropriate departments to ensure consumer and real estate lending practices are compliant.
Models the practice of proactively managing member relationships to improve the probability of identifying and resolving issues.
Establishes and maintains credit risk and loan servicing frameworks, underwriting standards, and portfolio management practices.
Defines key performance goals to render the best service and business outcomes.
Prepares and presents credit quality, concentration, and portfolio performance reports to executive leadership and the Board of Directors.
Identifies loans that require review, shares findings with executive leadership, and recommends future credit information needs.
Reviews, analyzes, and makes recommendations regarding Collections and Loan Servicing strategies to enhance department performance and outcomes.
Monitors and responds to trends in the Credit Union industry regarding collections, foreclosures, and repossessions.
Creates and adapts collection recovery and loss-mitigation programs and strategies in response to the prevailing economic environment.
Partners with lending, risk, compliance, and executive teams to support prudent loan growth and profitability, participating in meetings and committees as required.
Implements a system of credit analysis and quality assurance for loans made as required by Board of Directors; assigns rating as needed in conjunction with loan loss reserve analysis.
Establishes and maintains vendor contracts; assists in solving quality and operational issues.
Prepares written analyses of loans, aggregate lending versus indebtedness for individual borrowers, complex loans, and weak loans.
Recognizes and implements opportunities for greater efficiency, process automation, and technology adoption across collection functions.
Manages Collections and Loan Servicing department budgeting and expenses.
Oversees credit underwriting, loan review, and approval processes for consumer, mortgage, and commercial lending, as applicable.
Oversees all loan servicing operations, including payment processing, loan maintenance, escrow administration, payoff processing, and account adjustments.
Oversees business lending loss mitigation across unsecured, secured, and real estate exposures to minimize charge-offs and maximize recovery.
Oversees the management of real estate loss mitigation activities; including workout, modification, short sale, foreclosure and disposition of secured real property.
Reviews and approves real estate recommendations for short sale requests for real estate loans.
Ensures compliance with approved practices in multi-state legal matters; engaging and directing legal counsel across jurisdictions as required.
Executes decisions on settlement proposals from attorney and collection agencies; reviews attorney/legal status reports.
Oversees the preparation of monthly and quarterly risk reports, ensuring accuracy before submission, including 5300, per product reporting, etc.
Conducts routine reviews of department procedures and processes to ensure organizational strategic goals are achieved.
Ensures department leaders have tools and resources to execute credit risk strategy, value-added change initiatives, training, and policy and procedure adherence.
Performs supervisory duties: interviews applicants; plans, assigns, directs, and evaluates team member’s work; measures performance against goals; reviews efficiency and completeness of tasks; conducts performance reviews, recommends salary increases, and develops higher levels of expertise in team members through coaching, mentoring, and training.
Exemplifies the attitude, aptitude, and ability to learn quickly and efficiently while showing assertiveness in personal development.
Independently takes responsibility for learning and development by acquiring and refining of technical and professional skills needed in job-related areas.
Provides feedback on department policies and processes to improve efficiency and service outcomes.
Regular and predictable attendance and punctuality.
Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Asset Controls (OFAC), and complies with all laws/regulations applicable to area(s) of responsibility.
Completes all required and assigned training modules by established due dates.
Maintains working knowledge of Credit Union policies and procedures.
Completes all other duties as assigned by leadership as necessary to achieve the goals of the Credit Union and the department.

Benefits

Weekly pay
401K with safe harbor match, dollar for dollar of contributions up to 6%
Paid time off for vacation, sick, company holidays, bereavement, and jury duty
Company-provided life insurance at twice your annual salary
Financial Education Programs
DoorDash DashPass
Medical including access to Teladoc, Acupuncture/Chiropractic, Assisted Reproductive Technology, Wellness Services, and access to Maven Clinic for women’s and family healthcare
Modern Health – emotional and mental health support
Care.com backup caregiving benefit
Assistance with educational programs and expenses through ArrowHeart's scholarship program