Vice President, Cloud Operations and IT

Illumia, LLC • Alpharetta, GA

1d • $225,000 - $250,000 • Hybrid

About The Position

Illumia is hiring a Vice President, Cloud Operations and IT to own the health of its UAT and production environments across Azure and AWS, and lead the teams responsible for cloud platforms and internal technology. These platforms serve higher education, healthcare and other campus environments, processing payments, managing credentials and holding sensitive personal data.

Requirements

• Bachelor’s degree in computer science, information technology or a related field, or an equivalent combination of education and experience.
• 15 or more years of experience in technology operations, including 5 or more years leading operations or site reliability organizations in a multi-tenant SaaS or cloud product company; 10 years may be considered for an exceptional candidate.
• Experience running production on Azure and AWS at meaningful scale, including incident leadership, change governance, disaster recovery planning and cloud cost management.
• Record of leading managers and directors, including contract partners, across time zones, building a leadership bench and maintaining accountability while keeping on-call work sustainable.
• Working fluency with SOC 2 and PCI DSS in a regulated environment, including experience working with auditors, assessors and client security teams.
• Technical credibility with engineers, including the ability to engage at a technical level in outage reviews.
• Working knowledge of observability, automation and AI-assisted operations, and their required controls.
• Direct experience overseeing internal IT services, or the judgment to lead a seasoned IT leader and hold the function to clear service measures.
• Accountability, collaboration, clear communication with senior leaders and sound judgment under pressure.

Nice To Haves

• Experience applying AI in production operations, such as agent-assisted investigation, anomaly detection or automated remediation under human approval, including managing permissions, guardrails, audit and results.
• Experience in payments, healthcare or education technology.
• Experience integrating acquired companies.

Responsibilities

• Own the availability, performance and resilience of client-facing and internal environments, including defining, publishing and reporting on service level objectives.
• Lead incident and change management end to end, including detection, response, communication, learning, prevention, approval and release practices.
• Manage cloud spending as an operating discipline, including the operating budget and cloud portion of cost of revenue, with reliable unit economics and forecasts.
• Facilitate capacity planning, disaster recovery and resilience testing, and make the business case for reliability investments.
• Direct application operations and database administration for cloud platforms, including availability, performance, backup and recovery.
• Partner with the Chief Information Security Officer to implement controls in production, remediate findings on schedule and produce audit evidence for SOC 2, PCI, HIPAA, FERPA and client security reviews.
• Lead internal IT services, including employee laptops, productivity applications, email, corporate network and service desk, with clear service and cost expectations.
• Determine with Information Security how AI may monitor, diagnose and fix production systems, and establish guardrails, permissions, audit trails and measures of results.
• Lead, develop and hold accountable a distributed organization of managers and directors, building a bench for the future.
• Learn the platform, meet key stakeholders and high-profile clients, and publish an agreed baseline of reliability, incident, change and cost measures within 90 days.
• Deliver a reliability and cost plan with named owners, clear responsibility boundaries with Security and Architecture, and progress on alert noise and recovery times by six months.
• Demonstrate measurable improvement against the baseline, automated audit evidence, and at least one AI-assisted operations capability in production with documented guardrails, audit trail and results by the end of the first year.
• Establish clear service measures for the service desk, endpoints and network, and build a working relationship with Information Security on standards.

Benefits

• Flexible time off, including paid holidays and volunteer time.
• Health, dental and vision insurance plans beginning on the first day of employment.
• Employee assistance program (EAP).
• Employer-paid life insurance, AD&D, short-term disability and long-term disability insurance.
• Flexible spending account (FSA) or health savings account (HSA).
• Matched 401(k).
• Employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive