Vice President, Clinical Applications

ArchWell Health•Nashville, TN

About The Position

The Vice President, Clinical Applications reports to the CIO and leads the team responsible for ArchWell Health’s clinical applications, including eClinicalWorks and related tools that support care delivery across its markets. The role ensures applications are reliable, usable, well-governed, and aligned with the needs of providers, center teams, members, and business partners. The leader operates the current environment while shaping the organization’s clinical applications strategy, balancing strategic direction with practical execution and close partnership with clinical and operational teams. The position oversees governance, support, implementation, optimization, product, and project delivery. It establishes processes for application changes, prioritization, releases, workflow standardization, configuration, and dependable user support. The role guides implementation and maintenance work, manages vendors, pursues integration and interoperability opportunities, and uses application and operational data to assess system health and improvement opportunities. The Vice President sets team goals, staffing plans, metrics, and communication routines; coaches and develops team members; and supports adoption through communication, role-based education, workflow reinforcement, and feedback. Informed by business, clinical, and market priorities, the role develops a practical roadmap for eClinicalWorks and related technologies, considering reliability, standardization, provider experience, care-model support, interoperability, and long-term platform evolution. The position reports progress and recommendations to leadership and translates relevant developments in healthcare technology into practical roadmap recommendations.

Requirements

Bachelor’s degree in healthcare administration, information systems, business, clinical informatics, computer science, or a related field.
At least 10 years of progressive experience in healthcare technology, clinical applications, EHR/EMR operations, healthcare IT, clinical informatics, or related application leadership roles.
At least 7 years of people leadership experience, including leading managers, analysts, product teams, implementation teams, support teams, or cross-functional application delivery teams.
Senior leadership experience in healthcare technology, clinical applications, EHR/EMR operations, product management, application support, or clinical systems implementation.
Strong understanding of eClinicalWorks EMR/PM or another enterprise ambulatory EHR platform, including configuration, workflows, upgrades, support, testing, integrations, and optimization.
Ability to lead cross-functionally across clinical, operational, technical, revenue cycle, compliance, and executive teams; build trust; align priorities; resolve tradeoffs; and translate complex needs into application decisions.
Ability to set priorities, create structure, manage competing needs, and turn business problems into execution plans.
Clear, confident communication skills for explaining application issues, risks, tradeoffs, and recommendations to technical and non-technical audiences.
Understanding of healthcare operations, ambulatory workflows, patient safety, quality programs, compliance needs, access workflows, revenue cycle impacts, and value-based care priorities.
Experience improving application support, incident management, escalation, root-cause follow-up, change management, and user adoption.
Comfort working with vendors, evaluating capabilities, coordinating priorities, and following through on issue resolution.
Organized and analytical approach to problem-solving in a fast-paced, growing environment.
Ability to build and develop strong teams while promoting accountability, collaboration, service orientation, and continuous improvement.
Experience supporting or leading EHR/EMR implementations, upgrades, workflow redesign, optimization, testing, training coordination, go-live support, and post-launch stabilization.
Executive presence, operational discipline, strong judgment, and ability to move between strategy and execution; credibility with clinical leaders and practical, collaborative communication with operational teams, IT, vendors, and senior leadership.
Role-model ArchWell Health’s values: be compassionate, strive for excellence, earn trust, show respect, stay resilient, and always do the right thing.

Nice To Haves

Master’s degree.
Experience with eClinicalWorks.
Experience in ambulatory care, primary care, senior care, Medicare Advantage, value-based care, or multi-site provider organizations.
Experience with clinical application integrations, interoperability, HL7/FHIR, patient engagement tools, medical devices, revenue cycle workflows, quality programs, or population health applications.

Responsibilities

Lead the Clinical Applications team across governance, support, implementation, optimization, product, and project delivery.
Serve as the primary leader for eClinicalWorks and related clinical applications, ensuring they support clinical, operational, and business goals.
Establish processes for reviewing changes, prioritizing requests, managing releases, standardizing workflows, and improving configuration.
Partner with clinical leadership, operations, market teams, IT, training, revenue cycle, quality, compliance, pharmacy, digital communications, and other stakeholders to connect technology decisions to business and care-delivery needs.
Guide implementations, upgrades, hotfixes, configuration changes, testing, validation, go-live planning, post-launch support, and ongoing system maintenance.
Provide a dependable user-support experience through clear intake channels, escalation paths, root-cause follow-up, documentation, and communication.
Identify improvements to clinical workflows, provider experience, member engagement, interoperability, patient safety, reporting, and operational efficiency.
Manage vendor relationships, review capabilities, resolve issues, coordinate escalations, and maintain progress on vendor-related work.
Pursue integration and interoperability opportunities that improve user experience and data availability, reduce manual work, and strengthen coordination across workflows.
Set team goals, staffing plans, operating metrics, and communication routines that create visibility and accountability.
Coach and develop team members and foster collaboration, ownership, responsiveness, documentation, and service excellence.
Develop a practical roadmap for eClinicalWorks and related clinical technologies based on business, clinical, and market priorities.
Monitor developments in EMR, clinical applications, interoperability, automation, analytics, and digital health, and translate relevant advancements into practical recommendations.
Use application data, support metrics, workflow performance indicators, user feedback, and operational outcomes to assess system health, prioritize improvements, and report progress to leadership.
Partner with training, operations, clinical leadership, and market teams to support adoption through communication, role-based education, workflow reinforcement, and post-deployment feedback loops.