Vice President, Clinical Applications

ArchWell Health•Nashville, TN

About The Position

The Vice President, Clinical Applications reports to the CIO and leads the team responsible for ArchWell Health’s clinical applications, including eClinicalWorks and related tools that support care delivery across its markets. The role ensures systems are reliable, easy to use, well governed, and aligned with the needs of providers, center teams, members, and business partners. The leader operates the current environment while shaping ArchWell Health’s clinical applications strategy, balancing strategic direction with practical execution. The position oversees application governance, support, implementation, optimization, product work, and project delivery. It partners across clinical, operational, technical, and business functions to connect technology decisions to care delivery needs, improve workflows and user experience, manage vendors, and advance integration and interoperability. The role also establishes team goals, staffing plans, operating metrics, and communication routines; develops team members; and uses system and operational data to prioritize improvements and report progress to leadership. ArchWell Health provides value-based primary care for adults over age 60 through accessible neighborhood centers. Its model emphasizes strong provider-patient relationships, routine wellness, prevention, and helping older adults stay healthy and engaged.

Requirements

Bachelor’s degree in healthcare administration, information systems, business, clinical informatics, computer science, or a related field.
At least 10 years of progressive experience in healthcare technology, clinical applications, EHR/EMR operations, healthcare IT, clinical informatics, or related application leadership roles.
At least 7 years of people leadership experience, including leading managers, analysts, product teams, implementation teams, support teams, or cross-functional application delivery teams.
Experience supporting or leading EHR/EMR implementations, upgrades, workflow redesign, optimization, testing, training coordination, go-live support, and post-launch stabilization.
Senior leadership experience in healthcare technology, clinical applications, EHR/EMR operations, product management, application support, or clinical systems implementation.
Strong understanding of eClinicalWorks EMR/PM or another enterprise ambulatory EHR platform, including configuration, workflows, upgrades, support, testing, integrations, and optimization.
Ability to lead cross-functionally across clinical, operational, technical, revenue cycle, compliance, and executive teams; build trust; align priorities; resolve tradeoffs; and translate complex needs into application decisions.
Ability to set priorities, create structure, manage competing needs, and turn business problems into execution plans.
Clear, confident communication skills, including explaining application issues, risks, tradeoffs, and recommendations to technical and non-technical audiences.
Good understanding of healthcare operations, ambulatory workflows, patient safety, quality programs, compliance needs, access workflows, revenue cycle impacts, and value-based care priorities.
Experience improving application support, incident management, escalation, root-cause follow-up, change management, and user adoption.
Comfort working with vendors, evaluating capabilities, coordinating priorities, and following through on issue resolution.
Strong organization, analytical problem-solving, and ability to work in a fast-paced, growing environment.
Ability to build and develop strong teams while encouraging accountability, collaboration, service orientation, and continuous improvement.
Executive presence, operational discipline, sound judgment, and ability to move between strategy and execution.
Ability to work credibly with clinical leaders, practically with operational teams, collaboratively with IT and vendors, and make complex application decisions understandable to senior leadership.
Embody and serve as a role model for ArchWell Health’s values: compassion, excellence, trust, respect, resilience, and doing the right thing.

Nice To Haves

Master’s degree.
Experience with eClinicalWorks.
Experience in ambulatory care, primary care, senior care, Medicare Advantage, value-based care, or multi-site provider organizations.
Experience with clinical application integrations, interoperability, HL7/FHIR, patient engagement tools, medical devices, revenue cycle workflows, quality programs, or population health applications.

Responsibilities

Lead the Clinical Applications team across governance, support, implementation, optimization, product, and project delivery.
Serve as the primary leader for eClinicalWorks and related clinical applications, ensuring they support clinical, operational, and business goals.
Establish processes for reviewing application changes, prioritizing requests, managing releases, standardizing workflows, and improving system configuration.
Partner with clinical leadership, operations, market teams, IT, training, revenue cycle, quality, compliance, pharmacy, digital communications, and other stakeholders.
Guide implementations, upgrades, hotfixes, configuration changes, testing, validation, go-live planning, post-launch support, and ongoing maintenance.
Provide a dependable user support experience through clear intake channels, escalation paths, root-cause follow-up, documentation, and communication.
Identify improvements to clinical workflows, provider experience, member engagement, interoperability, patient safety, reporting, and operational efficiency.
Manage vendor relationships, review capabilities, resolve issues, coordinate escalations, and maintain progress on vendor-related work.
Pursue integration and interoperability opportunities that improve user experience and data availability, reduce manual work, and strengthen coordination.
Set team goals, staffing plans, operating metrics, and communication routines to promote visibility and accountability.
Coach and develop team members and foster collaboration, ownership, responsiveness, documentation, and service excellence.
Develop a practical roadmap for eClinicalWorks and related clinical technologies, balancing reliability, standardization, provider experience, care model support, interoperability, and long-term platform evolution.
Monitor developments in EMR, clinical applications, interoperability, automation, analytics, and digital health, and translate relevant advances into roadmap recommendations.
Use application data, support metrics, workflow performance indicators, user feedback, and operational outcomes to assess system health, prioritize improvements, and report progress to leadership.
Partner with training, operations, clinical leadership, and market teams to support adoption through communication, role-based education, workflow reinforcement, and post-deployment feedback.