Vice President, Client Strategy and Growth

GXO Logistics•Remote, OH

8d•Hybrid

About The Position

This is a high impact senior leadership role within the Global Commercial function, accountable for leading either a single Global Account with revenues of $300m–$600m+ or a portfolio of Strategic Accounts of similar scale. With joint P&L accountability with regional operations, the role sits at the heart of GXO’s most important client relationships, shaping commercial strategy, driving performance and delivering value at scale across multiple regions and sites. As the single point of ownership for their client(s), this role is responsible for and will lead the commercial, strategic and relationship agenda end to end. This is a role for a leader who thrives on influence, complexity and pace — someone who can build trusted executive partnerships, align diverse teams behind a common ambition, and turn client priorities into measurable business outcomes. With significant visibility across GXO and direct exposure to senior stakeholders, this position offers the chance to shape long-term partnerships with a shared vision, unlocking growth and will make a tangible impact on the business. In doing so, they build trusted executive relationships, influence cross-functional decision-making, and create the conditions for long-term strategic partnership, growth and retention.

Requirements

Strong track record managing global or strategic accounts with $200m+ revenue and P&L accountability
Proven ability to drive client retention, revenue growth and margin improvement in a complex environment
Deep commercial acumen including contract negotiation, pricing strategy and financial management
Experience leading across multi-regional, matrixed organisations and influencing senior stakeholders
Ability to build trusted executive relationships and operate credibly at both boardroom and operational levels
Strong strategic thinking with the ability to translate plans into measurable outcomes
High emotional intelligence with excellent communication, negotiation and stakeholder management skills
Data-driven mindset with experience using analytics, KPIs and client metrics such as NPS/CSAT
Experience in contract logistics, 3PL or supply chain environments with strong industry knowledge
Familiarity with automation, AI and technology-enabled logistics solutions
Resilience and adaptability in fast-paced, complex and ambiguous environments
Collaborative leadership style with the ability to challenge, influence and drive accountability

Responsibilities

Own and continuously evolve a dynamic Customer Key Account Plan to drive growth, retention and client satisfaction
Lead global client strategy, aligning GXO solutions to client priorities, growth plans and supply chain challenges
Maintain full visibility of account performance including revenue, margin, contract status and operational footprint
Identify and execute growth opportunities including cross-sell, expansion and new service offerings
Own contract renewals end-to-end, including strategy, risk management and commercial negotiations
Build and manage senior client relationships from C-suite to operational level, acting as a trusted advisor
Lead global governance including QBRs and executive steering committees to drive alignment and performance
Drive competitive positioning and proactively defend and grow GXO’s share of wallet within the account
Own account risk management, ensuring issues are identified, mitigated and escalated where required
Deliver joint P&L performance with regional teams, optimising revenue, margin and cost-to-serve
Align and influence cross-functional teams to deliver a consistent, high-quality client experience globally
Champion innovation, data-led decision making and continuous improvement across the client lifecycle