Vice President-Client Services
About The Position
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Vice President Client Services, will be responsible for leading and optimizing our client services function on a global scale, driving client satisfaction, and ensuring the success of international client partnerships. They will provide strategic leadership, manage a diverse team of client services professionals, and develop and execute initiatives to enhance client experiences and maximize client success worldwide.
Requirements
- Bachelor's degree in business administration, healthcare management, or a related field
- 15+ years experience in related field.
- Proven experience in executive leadership roles within global client services or account management, with a focus on strategic planning and execution.
- Demonstrated success in leading and developing high-performing teams across multiple regions.
- Exceptional interpersonal and communication skills, with the ability to build trust, influence, and collaborate across diverse cultural and regional contexts.
- Strong business acumen and strategic thinking, with the ability to drive global client success, identify growth opportunities, and navigate complex global client relationships.
- Excellent problem-solving and conflict resolution abilities, with a customer-centric approach.
- Proficiency in CRM software and other relevant tools.
- In-depth knowledge of the healthcare industry, including its global trends, regulations, and best practices.
Nice To Haves
- Prior hospital experience and/or Revenue Cycle outsourcing vendor experience preferred
Responsibilities
- Provide strategic vision and leadership for the Client Services department, aligning it with the company's overall global growth plans and objectives.
- Develop and execute comprehensive strategies and initiatives to enhance global client satisfaction, drive client success, and achieve business growth targets.
- Collaborate with the executive team to shape the overall global strategy and ensure client services align with the organization's mission and values.
- Understand clients' unique needs, goals, and challenges in different regions, and develop customized solutions to meet their evolving requirements.
- Serve as the escalation point for complex global client issues, ensuring prompt and effective resolution while maintaining positive client relationships.
- Oversee the delivery of exceptional client service globally, ensuring adherence to service level agreements (SLAs) and consistently exceeding client expectations.
- Develop and implement processes, workflows, and best practices to optimize global service delivery, efficiency, and scalability.
- Drive global client success, retention, and growth by proactively identifying opportunities for value creation and providing strategic guidance to global clients.
- Collaborate with cross-functional teams, including sales and product teams, to identify and capitalize on upsell and cross-sell opportunities, and support global client expansion initiatives.
- Monitor global client health, satisfaction levels, and business growth, and develop strategies to enhance global client engagement, loyalty, and revenue generation.
- Collaborate closely with senior leadership, including the CEO and other executives, to align global client services with the overall global business strategy and goals.
- Act as a key point of contact for global client-related matters, providing updates, insights, and recommendations to the executive team and board of directors.
- Represent the company in global client-facing meetings, international conferences, and events, enhancing the company's reputation and fostering strategic global partnerships.
- Attend Industry forum meetings to increase market awareness of Sagility Provider Solutions and its services.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
