Alpha Services Client Lead, Vice President

State Street•Irvine, CA

2d•Onsite

About The Position

This lead position supports Alpha client relationships in North America. The role requires understanding of middle office services and platforms to manage extensive customer interaction and internal interaction across support functions to enhance the State Street client experience. Ability to solve complex/multi-discipline business and relationship queries and support of a variety of client business management responsibilities. Candidate proactively develops and maintains external relationships with our clients and key internal stakeholders. Develops understanding of client’s strategies and seeks business solutions to meet their needs. Leads the development of departmental objectives and oversees implementation of process improvements.

Requirements

BS/BA degree required
6-8 years of financial services experience, in relationship, operational, technology, product management, or project capacity
Strong sense of ownership, organization and leadership
Ability to collaborate and influence others
Strong written and communication skills and ability to present to both clients and senior internal management.
Must be deadline oriented with ability to analyze and resolve daily issues
Problem Resolution: Ultimately responsible for the success of issue resolution. Anticipate critical risks and exposures and facilitate mitigation. Persuade or influence internal groups, as necessary, to achieve desired results.
Communication: Strong verbal and oral communication skills are a must – ability to persuade and influence colleagues at all levels. Ability to prepare, present and lead discussions on key issues and subjects.
Process Expertise & Leadership: Oversee and recommend best practices and educate others on their implications. Operate with little supervision in a complex environment Exhibit leadership and mentorship skills within and outside the team Division-wide impact/ influence
Time Management: Knowing how to assess risks and prioritize accordingly Being able to sequence tasks for yourself and your team

Nice To Haves

middle office knowledge preferred

Responsibilities

Collaborate with and support internal teams in maintaining service levels and addressing a wide range of business issues
Champion inquiries from / issues raised by clients and various State Street organizations and follow through to ensure that client facing problems and issues are addressed.
Assist with change management with clients where needed.
Influence opportunities to increase quality, productivity and control related to the service delivery model in Alpha Services.
Collaborate with STT’s front, middle and back-office operations to ensure quality and provide input on plans to enhance operations.
Oversee client facing issues including Operational Control Framework issues, reporting outages, operational incidents and reputation or risk impacting workstream items.

Benefits

our retirement savings plan (401K) with company match
insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
eligibility for certain tax advantaged savings plans
inclusive development opportunities
flexible work-life support
paid volunteer days
vibrant employee networks