Vice President, Client Services

CCC Intelligent Solutions•Chicago, IL

1d•$217,237 - $275,000

About The Position

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com. At CCC, Client Success is a commercial growth function. 27 of the top 30 insurance carriers run on CCC. Our Client Success team is accountable for ensuring customers getting full value from what they bought and the relationship growing from there. We’re looking for a VP / Sr. Director, Client Services to lead a large transformation at the center of how clients realize value from CCC. This role leads Deployment, Training, and Customer Analytics — redesigning the operating model to be more centralized, scalable, responsive, and commercial over time. The leader in this role will simplify how work gets done, use AI and automation to reduce manual effort, and build a model that not only supports Client Success better, but also creates new opportunities to monetize Client Services.

Requirements

15+ years leading client-facing service, delivery, implementation, operations, or customer success in a complex B2B environment
8+ years leading managers and large, multi-team organizations
Proven experience leading a similar transformation, including centralization, operating model redesign, and scaled execution
Strong operator who can simplify complexity, improve execution, and build consistency across teams
Comfortable using data, AI, and automation to improve speed, quality, and scale
Commercially minded, with the ability to connect service delivery to growth, value creation, and monetization
Strong cross-functional leader who can influence senior executives and move enterprise priorities forward

Responsibilities

Lead the Client Services organization across Deployment, Training, and Customer Analytics
Redesign the operating model to centralize work, improve consistency, and make the model easier to scale
Drive streamlining, automation, and AI adoption to reduce manual work and improve speed, quality, and cost-to-serve
Build a more commercial Client Services model, including clearer service offerings, stronger value stories, and opportunities to monetize the work over time
Set clear priorities, structure, and accountability across the organization so teams deliver with speed and consistency
Partner across Client Success, Product, Sales, Finance, and Operations to align the model to client needs and business priorities
Build and lead a strong bench of leaders who can execute the transformation and keep raising the bar over time