Vice President, Client Services (Promo)

Real Chemistry

10h•$190,000 - $210,000•Hybrid

About The Position

The Vice President will serve as a senior leader driving transformative client partnerships and shaping strategic direction across complex healthcare marketing initiatives. This role demands a visionary executive with deep expertise in peer-to-peer education, omnichannel brand strategy, and organizational leadership. As a trusted advisor to Brand Leaders and C-suite clients, the Vice President ensures excellence in execution, compliance, and measurable business outcomes while championing growth, innovation, and enterprise-wide impact. This leader will manage a multimillion-dollar portfolio, overseeing up to $10M in business, and play a critical role in scaling a new, high-growth account(s) with significant expansion potential.

Requirements

Bachelor’s degree in marketing, communications, business, or related field; advanced degree preferred.
15+ years of experience in healthcare marketing, agency leadership, or pharmaceutical/biotech industries.
Proven track record managing multimillion-dollar portfolios, including ownership of $5M–$10M+ in annual revenue and leading high-growth client engagements.
Expertise in peer-to-peer education, omnichannel strategy, and regulatory compliance within healthcare.
Demonstrated success building and scaling accounts, including launching and growing new business with strong expansion potential.
Experience leading large, cross-functional teams in complex, matrixed environments.
Exceptional executive communication, negotiation, and relationship-building skills.

Nice To Haves

You embody our core values: Best Together, Impact Obsessed, Excellence Expected, Evolve Always, and Accountability with an “I.”
You thrive in dynamic environments and embrace change as a catalyst for innovation and growth.
You are a strategic leader with a strong commercial mindset and a passion for building and scaling client partnerships.
You inspire confidence, build trust, and influence at the highest levels of client and organizational leadership.

Responsibilities

Set Strategic Vision: Define and lead enterprise-level strategies that advance client objectives and position the organization as a market leader.
Executive Client Leadership: Serve as a primary strategic partner to senior client stakeholders, influencing brand vision, HCP engagement strategies, investment decisions, and long-term growth.
Drive Market Innovation: Translate market trends, competitive intelligence, and performance analytics into forward-thinking strategies that deliver ROI and competitive advantage.
Enterprise Planning & Governance: Oversee integrated business planning, forecasting, and alignment across multiple portfolios, including ownership of a high-value book of business and a newly established growth account.
Operational Excellence: Establish success metrics and champion continuous optimization through data-driven insights and best practices across a portfolio of up to $10M in annual revenue.
Organizational Leadership: Mentor senior account leaders, foster a culture of high performance, and guide talent development across teams supporting both established and emerging accounts.
Resource & Financial Stewardship: Direct large-scale budgets, staffing models, and resource allocation to ensure profitability, scalability, and flawless execution.
Compliance & Risk Management: Partner with internal and client teams to uphold medical, legal, and regulatory standards across all initiatives.
Growth Leadership: Identify and lead organic growth opportunities, spearhead new business efforts, and scale a newly launched, high-growth account with significant upside potential.
Process Innovation: Drive evolution of SOPs, operating models, and delivery frameworks to enhance efficiency and support continued growth.