Vice President, Client Services (Biotech)

Real Chemistry

9h•$190,000 - $210,000•Hybrid

About The Position

The Vice President will serve as a senior leader driving transformative client partnerships and shaping strategic direction across complex medical affairs initiatives, primarily in the biotech space. This role demands a visionary executive with deep expertise in medical affairs and the biotech industry. As a trusted advisor to client-side medical leadership and c-suite executives, the Vice President ensures excellence in execution, compliance, and measurable business outcomes while championing growth, innovation, and enterprise-wide impact. This leader will manage a multimillion-dollar portfolio, across a diverse team and client set, owning portfolio performance while contributing to broader departmental and organizational initiatives.

Requirements

Bachelor’s degree in business or related field; advanced degree preferred.
10+ years of experience in healthcare agency leadership, medical affairs, or pharmaceutical/biotech industries.
Proven track record managing multimillion-dollar portfolios, including ownership of $5M–$10M+ in annual revenue and leading high-growth client engagements.
Expertise in medical affairs planning and strategy and publications within healthcare with strong experience within the biotech sector.
Demonstrated success with independently building and scaling accounts, including growing new business with strong expansion potential.
Experience leading large, cross-functional teams in complex, matrixed environments.
Exceptional executive communication, negotiation, and relationship-building skills.
Strong ability to lead strategic conversations with client C-suite executives and medical leadership, both in support of new business opportunities and within existing account relationships.

Nice To Haves

You embody our core values: Best Together, Impact Obsessed, Excellence Expected, Evolve Always, and Accountability with an “I.”
You thrive in dynamic environments and embrace change as a catalyst for innovation and growth.
You are a strategic leader with a strong medical mindset and a passion for building and scaling client partnerships.
Excel at developing people and building strong, resilient teams
You inspire confidence, build trust, and influence at the highest levels of client and organizational leadership.

Responsibilities

Serve as a primary strategic partner to senior client stakeholders, influencing brand vision, HCP engagement strategies, investment decisions, and long-term growth.
Lead and support high-performing account teams, ensuring clear roles, strong collaboration, disciplined day-to-day execution, and consistently high levels of client satisfaction.
Translate market trends, competitive intelligence, and performance analytics into forward-thinking strategies that deliver ROI and competitive advantage.
Oversee integrated business planning, forecasting, and alignment across multiple portfolios, including ownership of a high-value book of business and a newly established growth account.
Establish success metrics and champion continuous optimization through data-driven insights and best practices across a portfolio of up to $10M in annual revenue.
Mentor senior account leaders, foster a culture of high performance, and guide talent development across teams supporting both established and emerging accounts.
Direct large-scale budgets, staffing models, and resource allocation to ensure profitability, scalability, and flawless execution.
Partner with internal and client teams to uphold medical, legal, and regulatory standards across all initiatives.
Identify and lead organic growth opportunities, spearhead new business efforts, and scale a newly launched, high-growth account with significant upside potential.
Support activities that help operationalize and promote the Biotech Center of Excellence, contributing to offering development, go-to-market coordination, and the translation of agency capabilities into relevant solutions for biotech clients.
Drive evolution of SOPs, operating models, and delivery frameworks to enhance efficiency and support continued growth.