Vice President, Client Service
About The Position
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Vice President, Client Service to join our Client Services team. This role is located in Lake Mary or Pittsburgh.
Requirements
- Proven experience working with large, complex client accounts and resolving critical, non-routine client issues.
- Acquire deep knowledge of products and services across multiple lines of business and geographies.
- Excellent communication skills and the ability to build and maintain relationships with senior client and business leaders.
Nice To Haves
- Bachelor’s degree or the equivalent combination of education and experience is required
- 7-10 years minimum related work experience preferred
- Experience in an operational area and/or client services preferred
- Proven ability to resolve complex or non-routine client issues or inquiries and contribute to business development efforts
Responsibilities
- Develop a deep understanding of our client’s business, operating model and technology strategy
- Deliver exceptional service aligned to clients’ needs and expectations across BNY’s product and services offering
- Act as the central point of escalation across Operations, Technology and service delivery
- Cultivate a deep relationship and appreciation for what drives our clients’ service requirements
- Facilitate communication across our clients’ organization (e.g., industry news, regulatory and BNY change, product evolution)
- Maintain a culture of continuous service improvement across all products and services
- Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities
- Deliver operational analytics, insights, and transparency into service performance
- Guide service evolution based on client requirements and changing operating model
- Drive quality client experience and service through thought leadership based on client feedback and our in-depth service knowledge and expertise
- Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions
- Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs
- Access to flexible global resources and tools
- Generous paid leaves
- Paid volunteer time
- 401(k) plan
- Company-sponsored medical, dental, vision, and basic life insurance plans
- Various paid time off benefits, such as vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
