Vice President, Client Service Management

BNY Mellon•Boston, MA

4d•Onsite

About The Position

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We’re seeking a future team member for the role of Vice President, Client Service Management to join our Client Service Management team. This role will be based at either Everett, Boston, Pittsburgh, Lake Mary of New York.

Requirements

Bachelor’s degree in Finance, Business Administration, or a related field or the equivalent combination of education and experience.
Typically 5-7 years of experience.
Strong client relationship management skills, with the ability to build and maintain long-term partnerships.
Excellent problem-solving abilities, capable of resolving complex issues with a client-centric approach.
Effective communication skills, both verbal and written, to articulate solutions and influence stakeholders.

Nice To Haves

Advanced degree (e.g., MBA) preferred.

Responsibilities

Serve as a point of contact to clients on service issues and assist in developing strategy to deliver world-class client service across multiple products.
Collaborate with clients and internal stakeholders to align client needs with BNY's commercial strategy.
Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and suggesting opportunities.
Provide exceptional service to meet client expectations across all products and services.
Manage end-to-end client service and monitor client satisfaction, resolving complex issues and collaborating with internal partners as needed.
Execute service commitments and help evolve the client service model in partnership with key counterparts.
Gain a solid understanding of clients’ business to identify opportunities for continuous service improvement and digital adoption.
Contribute to client growth by identifying opportunities to protect revenue and support Client Coverage via service-led sales.
Partner with internal business partners throughout the organization to achieve intended outcomes.
May engage in client service or sales support activities, including creation of RFPs, KPIs, or client documents, and attend industry events and client meetings.