Vice President, Client Processing Manager

BNY Mellon • Pittsburgh, PA

8d • $69,000 - $150,000 • Onsite

About The Position

BNY is seeking a Vice President, Client Processing Manager to join its Conventional Trust Client Platform team in Pittsburgh. The position leads client service initiatives and uses industry knowledge and operational expertise to improve client satisfaction, loyalty, and operational efficiency. The manager develops client service strategies, maintains client relationships, addresses inquiries and issues, and works with cross-functional teams to resolve complex client needs. The role also supports internal teams and clients, monitors regulatory and company-policy compliance, and uses client feedback and operational data to inform improvements and strategic decisions.

Requirements

• Bachelor’s degree in business, finance, or a related field.
• 7–12 years of experience preferred.
• Strong analytical and problem-solving skills, including the ability to interpret complex data and make informed decisions.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
• Proficiency in client service operations and a thorough understanding of industry regulations and standards.

Nice To Haves

• Advanced degree or professional certification preferred.

Responsibilities

• Lead client service initiatives using industry knowledge and operational expertise to enhance client satisfaction and loyalty.
• Develop and maintain strong client relationships through regular communication and prompt, effective responses to inquiries and issues.
• Develop and implement client service strategies based on client operations and industry best practices.
• Evaluate and improve service delivery processes to enhance client satisfaction and operational efficiency.
• Maintain knowledge of industry standards and implement necessary changes to ensure compliance with regulatory requirements and company policies.
• Collaborate with cross-functional teams to address client needs and resolve complex issues.
• Provide expert guidance and support to internal teams and clients, fostering excellence and continuous improvement.
• Analyze client feedback and operational data to drive improvements and inform strategic decisions.

Benefits

• Competitive compensation and benefits.
• Wellbeing programs.
• Generous paid leaves, including paid volunteer time.
• Eligible employees may enroll in a 401(k) plan.
• Eligible employees may participate in company-sponsored medical, dental, vision, and basic life insurance plans.
• Eligible employees may receive paid time off benefits, such as vacation and sick time.
• Eligible employees may be eligible for an annual discretionary incentive award.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior