Vice President, Client Partnership

HugeInc

2d • $185,000 - $215,000 • Remote

About The Position

At Huge, Client Partnership is accountable for all aspects of the client relationship. This encompasses the health of the relationship, financials, quality of the work product, and team motivation. It’s an equal mix of being a client’s strategic partner, Huge’s business operator, and an internal team champion. Their mission is to drive client success through great, user-centric work.

The VP, Client Partnership, is responsible for providing both strategic and tactical leadership for multiple clients within a portfolio. They serve as the senior partner and confidant for clients as well as internal cross-disciplinary teams to ensure the quality of the relationship and work product.

The VP, Client Partnership, will manage a team who are responsible for day-to-day account operations and relationship management. They consistently demonstrate excellent team management skills and operational/business management capabilities in order to drive successful engagements.

They’re passionate about the digital space, creative work, and developing amazing user-branded experiences.

Requirements

• 10+ years of experience leading complex, large-scale client engagements in a digital agency, consultancy, or tech-services powerhouse.
• Proven track record of managing $5M+ of client work where quality, efficiency, and financial health are never compromised.
• Experience leading cross-disciplinary teams, knowing how to lead through others and build a culture of accountability and curiosity.
• Experience with overall account management, account growth, and leadership of cross-functional teams to develop approaches and targets that meet the business goals of our clients.
• Ability to develop overall engagement strategy and work with department heads, discipline leads, and project teams to execute plans.
• Strong presentation, verbal, and written skills.

Nice To Haves

• Passion for the digital space, creative work, and developing amazing user-branded experiences.

Responsibilities

• Providing both strategic and tactical leadership for multiple clients within a portfolio.
• Serving as the senior partner and confidant for clients as well as internal cross-disciplinary teams to ensure the quality of the relationship and work product.
• Managing a team responsible for day-to-day account operations and relationship management.
• Driving successful engagements through excellent team management and operational/business management capabilities.
• Expanding contacts with key client executives and maintaining strong post-engagement relationships, introducing new opportunities accordingly to grow long-term DAOR relationships.
• Managing portfolio profitability, developing and negotiating statements of work, and ensuring work is delivered on budget.
• Identifying client needs that may not be recognized and ensuring approaches and solutions are linked to objectives and future needs.
• Consistently managing client expectations, ensuring delivery of the highest quality service, and soliciting and acting on client feedback.
• Ensuring account work is projected accurately and effectively and efficiently planned and staffed with all deliverables prioritized accordingly.
• Leading strategic development of new business pitches from RFP response to closing accounts, including MSA and contract negotiations.
• Developing well-positioned and thoughtful documents and presentations.
• Mentoring, encouraging, and learning from a diverse and talented team.

Benefits

• Huge is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.
• Huge is an equal opportunity employer (EOE). We strongly support diversity in the workforce.
• We are committed to an inclusive, barrier-free recruitment and selection process and work environment.
• If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable process.
• Any information received relating to accommodation will be addressed confidentially.
• Workers shall not be required to pay employers’ or agents’ recruitment fees or other related fees for their employment. If any such fees are found to have been paid by workers, such fees shall be repaid to the worker.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed