Vice President, Client Partnership (New York City)

HugeInc

3d•$200,000 - $235,000•Hybrid

About The Position

The Vice President, Client Partnership provides strategic and tactical leadership for multiple clients within a portfolio. This role serves as a senior partner and confidant to clients and internal cross-disciplinary teams, ensuring strong relationships and high-quality work. The VP manages a team responsible for day-to-day account operations and relationship management, using strong team leadership and operational and business management capabilities to drive successful engagements. The role is suited to someone passionate about digital, creative work, and developing user-branded experiences. The VP is accountable for portfolio health, including client relationships, growth, and profitability. They develop engagement strategies, lead account growth and new-business efforts, support effective planning and staffing, and ensure work is delivered to client objectives, quality expectations, and budgets. They build long-term client relationships and mentor, encourage, and learn from a diverse team.

Requirements

10+ years of experience.
Experience leading complex, large-scale client engagements in a digital agency, consultancy, or tech-services company.
Proven track record managing $5M+ of client work while maintaining quality, efficiency, and financial health.
Experience leading large cross-disciplinary teams of 20+ and building a culture of accountability and curiosity.
Experience in overall account management, account growth, and leadership of cross-functional teams.
Ability to develop engagement strategies and work with department heads, discipline leads, and project teams to execute them.
Ability to build relationships with key client executives and develop new opportunities and long-term client relationships.
Experience managing portfolio profitability, developing and negotiating statements of work, and ensuring work is delivered on budget.
Ability to identify client needs and connect approaches and solutions to objectives and future needs.
Ability to manage client expectations, ensure quality service, and solicit and act on feedback.
Experience with account-work projections, planning, staffing, and prioritization of deliverables.
Experience leading new-business pitches from RFP response through account closing, including MSA and contract negotiations.
Strong presentation, verbal, and written communication skills, including the ability to develop thoughtful, well-positioned documents and presentations.
Genuine eagerness to work with, mentor, encourage, and learn from a diverse and talented team.
Passion for the digital space, creative work, and developing user-branded experiences.

Responsibilities

Provide strategic and tactical leadership for multiple clients within a portfolio.
Serve as a senior partner and confidant to clients and internal cross-disciplinary teams, ensuring relationship quality and quality of work product.
Manage a team responsible for day-to-day account operations and relationship management.
Lead account management, account growth, and cross-functional teams in developing approaches and targets that meet clients’ business goals.
Develop engagement strategy and work with department heads, discipline leads, and project teams to execute plans.
Expand relationships with key client executives, maintain post-engagement relationships, and introduce new opportunities to develop long-term DAOR relationships.
Manage portfolio profitability; work with EDs to develop and negotiate statements of work and ensure delivery within budget.
Identify client needs that may not yet be recognized and link approaches and solutions to objectives and future needs.
Manage client expectations, ensure high-quality service, and solicit and act on client feedback.
Work with engagement teams to accurately project account work and plan and staff it efficiently and effectively, prioritizing deliverables.
Lead strategic development of new-business pitches from RFP response through account closing, including MSA and contract negotiations.
Mentor, encourage, and learn from a diverse and talented team.