Vice President, Client Operations
About The Position
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Vice President, Client Operations within the Client Operations & Reporting function. This role is located in Lake Mary, FL.
Requirements
- Bachelor's degree in Business, Finance, or a related field
- 7-12 years of total work experience
- Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions
- Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams
- Proficiency in client service operations and a thorough understanding of industry regulations and standards
Nice To Haves
- Advanced degree or professional certification preferred
Responsibilities
- Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices
- Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes
- Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes
- Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills
- Provide expert guidance and support to internal teams and clients, fostering a culture of excellence and continuous improvement
- Analyze client feedback and operational data to drive improvements and inform strategic decision-making
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs
- Access to flexible global resources and tools
- Generous paid leaves
- Paid volunteer time
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Number of Employees
1-10 employees
