Vice President, Client Experience (Experiential)

Known•New York, NY

78d•$190,000 - $220,000•Onsite

About The Position

Known is a unique company formed by the collaboration of a data science firm and a creative agency. This structure has led to industry recognition, including an Ad Age #3 A-List ranking and multiple Data & Insights Agency of the Year awards. The company operates across the U.S. and is looking for individuals who value both smart and creative work. This role, VP, Client Experience, Experiential, is designed for someone who excels at understanding brand needs for live experiences, connecting business drivers to potential solutions, and ensuring successful partnerships. The position is at the intersection of data-grounded strategy and impactful creative work. The VP will be the senior relationship lead for experiential clients, focusing on exceptional partnership, business outcomes, and delivery. A key aspect of the role involves identifying and cultivating new opportunities for Known's experiential offerings, making the case for the company, and stewarding client relationships. The role has an immediate mandate and a long-term outlook. The successful candidate will manage an existing high-profile experiential account while also contributing to pipeline development and practice building. Collaboration with Known's SVP, Experiential from the Studios team will be crucial for growing the offering's capabilities, client base, and team. The ideal candidate is energized by early-stage, high-stakes environments and possesses practical experience in delivering live, fast-paced experiential work.

Requirements

10+ years in experiential marketing, with a meaningful portion of that time in a senior client-facing or business development role at an agency
A genuine hunter with a specific track record: you have built client relationships from scratch, converted them into real engagements, and grown them over time. That history is concrete, not general
Deep enough fluency in how experiential programs are made to speak credibly at every stage of the process, from concept through production, and to represent the work confidently to senior clients
A strong network of brand-side marketing decision makers in New York and the broader market, relationships that are current and real
The ability to see Known's full capability set across data, creative, media, and strategy, and connect it to client needs in ways that go beyond the immediate experiential ask
A strategic advisor's instinct: you bring things clients didn't know to ask for, and you do it in a way that feels like partnership, not upselling
A clear-eyed understanding of what experiential work demands: the pace, the travel, and the moments when the work requires you to be physically present and fully available. You've done this before and it's not a deterrent.
Based in New York, with the presence and availability to be in market, at client meetings, and on-site at activations when it counts

Responsibilities

Own the senior client relationship on Known's anchor experiential account from day one, establishing the standard for how Known shows up in this space
Identify and pursue new client relationships where experiential is the entry point, building a pipeline and converting opportunities into long-term Known partnerships
Actively mine Known's existing client portfolio to find where a live or physical activation would deepen a brand's investment and expand the scope of what we're doing together
Study each client's business the way a true partner would: understanding the adjacencies, the pressures, and the opportunities behind every assignment, not just the brief in front of you
Bring Known's full range of capabilities into every client relationship where they're additive, connecting clients to science, strategy, media, and creative in ways that expand what's possible for them
Represent the health and trajectory of your client relationships clearly and proactively, both to clients and internally, so there are no surprises on either side
Work closely with the SVP, Experiential to build the practice: how we position it, how we sell it, how we staff it, and how we deliver it at the level Known's clients expect