Vice President, Client Engagement and Commercial Experiences

BNY Mellon • New York, NY

5d • Onsite

About The Position

We’re seeking a future team member for the role of Client Engagement and Commercial Experiences to join our Commercial Office. This role is located in New York, NY. Role Summary: The Executive & Client Engagement Programs Vice President is responsible for designing, orchestrating, and continuously enhancing BNY's most strategic client engagement experiences across the Commercial franchise. The role serves as the central coordinator for executive engagement initiatives, ensuring that every high-value client interaction reflects BNY's commitment to client obsession, differentiated service, commercial growth, and relationship excellence. The role owns the strategy, governance, and execution of executive sponsorship programs, client summits, executive briefing center experiences, hospitality initiatives, and strategic engagement programs that strengthen relationships with key clients and prospects. Working closely with Commercial leadership, Executive Committee members, Client Coverage teams, Marketing, Innovation, Events, Communications, and Client Service partners, the Vice President ensures BNY consistently delivers connected, memorable, and commercially impactful client experiences. The position also leads the evolution and activation of BNY's Unreasonable Hospitality strategy, partnering across the firm to define new client experience standards, engagement models, and hospitality-led experiences that elevate how BNY shows up for clients. The role helps create a culture of exceptional client experience by identifying innovative ways to deepen relationships, differentiate BNY in the market, and support coverage teams in delivering more intentional, personalized, and impactful client interactions across the client lifecycle. Through executive sponsorship, strategic events, executive-to-executive engagement, thought leadership programs, and hospitality-driven experiences, the function strengthens client trust, expands executive relationships, enhances BNY's brand and reputation, and creates opportunities for commercial growth across the franchise.

Requirements

• 5-8 years of experience
• Bachelor's degree in business or a related discipline, or equivalent work experience required; MBA or other advanced degree preferred
• Background in leading executive engagement, client hospitality, or relationship management programs
• Track record of delivering high-touch client experiences, leadership meetings, and strategic events
• Ability to build trusted partnerships with senior executives and support executive-to-executive client relationships
• Experience collaborating across commercial, marketing, communications, innovation, and service functions
• Skill in preparing executive-ready briefing materials, client intelligence, and interaction strategies
• Experience developing frameworks, playbooks, and standards that elevate client engagement practices
• Ability to identify and coordinate strategic touchpoints across the client relationship journey
• Experience turning engagement insights into actionable follow-up plans and stakeholder alignment
• Proficiency in measuring program impact through feedback, engagement data, and commercial results
• Strength in creating differentiated, client-focused experiences that deepen relationships and enable growth

Responsibilities

• Own the strategy, governance, and execution of Executive & Client Engagement programs across the Commercial organization.
• Lead the firm's Unreasonable Hospitality strategy, defining and evolving how BNY delivers differentiated, memorable, and client-centric experiences.
• Design and execute executive engagement programs, including Executive Sponsorship, Executive Committee client engagement, and strategic relationship initiatives.
• Manage and enhance the Executive Sponsor Program, partnering with senior leaders to strengthen executive-to-executive relationships with priority clients.
• Lead the planning and execution of client summits, executive briefings, C-suite engagements, and other high-impact client experiences.
• Partner with Coverage, Marketing, Innovation, Client Service, and Communications teams to create new client engagement experiences that strengthen relationships and support commercial growth.
• Develop executive briefing materials, relationship intelligence, and engagement strategies that prepare leaders for meaningful client interactions.
• Support coverage teams in identifying, planning, and executing strategic client engagement opportunities across the relationship lifecycle.
• Establish enterprise standards, playbooks, and best practices for executive engagement, hospitality, and client experience excellence.
• Capture insights, opportunities, and actions from executive engagements and ensure effective follow-through across stakeholders.
• Define and monitor engagement effectiveness metrics, using client feedback and commercial outcomes to continuously enhance programs and experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive