Vice President, CEG Global Partner Strategy and Management

ServiceNow•Santa Clara, CA

4d•$263,900 - $448,600•Hybrid

About The Position

The Vice President, Global Partner Strategy and Management is responsible for defining and executing CEG's global partner strategy, overseeing a $300M+ partner portfolio across managed services, subcontracting, and partner-enabled delivery models. This leader owns the end-to-end partner ecosystem, including partner strategy, vendor governance, commercial management, and partner-enabled service delivery. The role is accountable for the strategy, performance, and business outcomes of CEG's partner ecosystem, including delivery capacity, services economics, operational scalability, and partner-enabled growth. This includes leading strategic partner programs, managing executive partner relationships, and driving continuous improvement in partner performance, utilization, and business outcomes. The VP will also identify emerging opportunities to leverage partners in new service models, including AI-enabled and automation-driven delivery. Reporting to the CEG COO/GVP of Strategy & Operations, the VP serves as the executive relationship owner for CEG's most strategic partners, building and managing relationships with partner CEOs, CFOs, and COOs. This leader will oversee executive business reviews, sponsor key strategic initiatives, and lead resolution of critical escalations. Internally, the VP serves as a strategic advisor and thought partner to the CEG COO, SVP of CEG, and senior leadership team, helping shape CEG's operating model, delivery strategy, and partner ecosystem roadmap. Working closely with leaders across Sales, Finance, Legal, Product, and CEG Operations, this role ensures partner investments and commitments are commercially sound, operationally effective, and aligned with ServiceNow's broader business objectives. The VP will represent CEG's partner strategy across ServiceNow and help shape how partner-enabled delivery supports the company's evolving go-to-market and services strategy. Success in this role requires strong commercial acumen, operational rigor, strategic vision, and executive presence, along with the ability to influence senior stakeholders, navigate complex negotiations, and drive alignment across functions, partners, and geographies.

Requirements

12+ years of experience in partner management, vendor management, professional services, consulting, operations, or related strategic business roles, including 5+ years leading teams.
Demonstrated success managing large-scale partner ecosystems, strategic vendor relationships, or partner-enabled delivery models, including accountability for significant commercial investments and business outcomes.
Experience developing and executing partner strategies, governance frameworks, and performance management programs in complex, matrixed organizations.
Strong commercial acumen, including contract negotiation, financial analysis, business case development, and executive-level vendor management.
Proven ability to influence and align senior stakeholders across Operations, Finance, Legal, Sales, Product, and other cross-functional organizations.
Experience using data and analytics to drive strategic decision-making, operational performance, and continuous improvement.
Bachelor's degree in Business, Finance, Operations, or a related field.
Executive Leadership & Presence
Strategic Thinking & Business Acumen
Influence & Negotiation
Operational Excellence
Relationship Management & Change Leadership

Nice To Haves

MBA or equivalent advanced degree.
Experience within enterprise software, SaaS, professional services, or consulting organizations.
Experience developing partner ecosystem strategies and operating models in global, high-growth organizations.
Familiarity with managed services, outcome-based commercial models, and partner-enabled service delivery.
Experience leading organizational transformation, operating model redesign, or large-scale business change initiatives.

Responsibilities

Define and execute CEG's partner ecosystem strategy in alignment with ServiceNow's broader partner strategy and CEG's long-term business objectives.
Establish partner segmentation, investment frameworks, governance models, KPIs, and executive review cadences.
Lead strategic planning and executive business reviews with key partners.
Identify emerging partner models, capabilities, and technologies that enhance delivery outcomes, scale, and economics.
Partner closely with Global Partners & Channels to align on strategy, capability development, incentive models, and shared opportunities across delivery and go-to-market motions.
Own strategic vendor relationships, including contract negotiations, renewals, commercial terms, and performance management.
Establish and oversee SLAs, compliance standards, and performance frameworks across the partner portfolio.
Drive vendor optimization initiatives to maximize value, efficiency, and business outcomes.
Lead resolution of partner-related commercial and operational escalations in partnership with Finance, Legal, Procurement, and Operations.
Oversee partner management tooling, analytics, and reporting capabilities to support governance, performance management, capacity planning, and decision-making.
Ensure partner capacity, capabilities, and service commitments align with CEG delivery priorities and business objectives.
Partner with field operations and delivery leadership to drive partner onboarding, enablement, resource planning, and operational readiness.
Oversee partner utilization, capacity planning, financial commitments, and performance against business plans.
Drive initiatives that improve delivery quality, operational efficiency, compliance, and customer outcomes.
Serve as the executive escalation point for significant partner-related operational issues.
Lead, develop, and scale a high-performing partner strategy and management organization.
Lead strategic initiatives to optimize CEG's use of partners across service delivery, capability expansion, and operational scale.
Represent CEG partner strategy and performance in executive reviews, governance forums, and strategic planning discussions.
Evaluate and implement new partner-enabled service models, including AI-enabled and automation-driven delivery capabilities.
Sponsor transformational initiatives such as partner consolidation, operating model improvements, technology enablement, and integration activities.
Provide regular insights and recommendations to CEG leadership on partner performance, risk, opportunities, and market trends.
Partner with Global Partners & Channels to share learnings and best practices that inform ServiceNow's broader partner ecosystem strategy.