Vice President Casino Operations - MGM Springfield
About The Position
The Vice President of Casino Operations is a key senior leader for the property and is a member of the property's operating committee. The position is responsible for providing leadership, oversight, and integration of all processes developed through the Gaming COE for the assigned property. In collaboration with the COE, this position will execute on the strategic direction of the slots, table games, race/sportsbook, poker (as applicable) and casino marketing functions, encompassing pricing optimization, player development, machine/game placement, and any other gaming-related functions. Accountable for oversight and leadership of all staffing, guest service initiatives and employee engagement, and ownership of all profitability of the property's gaming division. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
Requirements
- 6+ years of progressive leadership experience overseeing large-scale gaming operations within a high-volume integrated resort environment.
- Deep understanding of both Table Games and Slot Operations.
- Previous experience serving as a Vice President or Director in a complex hotel and gaming setting.
- Strategic and people-focused leader who excels at driving operational performance, enhancing the guest experience, and developing high-performing teams.
- Proven track record of leading managers and frontline employees, fostering employee engagement, and creating a culture centered on accountability, collaboration, and continuous growth.
- Strong business acumen.
- Exceptional leadership skills.
- Ability to balance guest satisfaction, team development, and financial performance.
- Thrive in fast-paced, 24/7 operations.
- Maintain the flexibility needed to support the dynamic nature of casino resort operations.
Responsibilities
- Collaborate and execute on all Gaming COE strategic initiatives as determined by the COE and ensure sustainability of initiatives.
- Work with leaders at the assigned property to align COE directives with property strategies.
- Oversee implementation of policies, operating procedures, training programs, manuals, directives, work schedules, pricing standards, rules and regulations for all gaming staff, and ensure full compliance.
- Communicate unique property opportunities and challenges to the COE and collaborate on initiatives to increase revenues or address gaps.
- Drive employee engagement through coaching, training, and development.
- Continue to improve guest experience by providing optimal gaming experiences and a high level of service quality for the property.
- Utilize resources provided by the COE to drive financial success to include managing pricing optimization, driving profits, managing labor, and controlling expenses.
Benefits
- Comprehensive wellness programs designed to support employees’ physical, mental, and emotional well-being.
- Exclusive access to company-sponsored discounts across hospitality, dining, retail, entertainment, travel, technology, and a wide range of partner offerings.
- Complimentary parking both during and outside of scheduled work hours.
- Competitive health, wellness, and income protection benefits for eligible employees.
- Ongoing professional growth and career development through leadership programs, learning opportunities, strategic networking, and community engagement initiatives.
- Incentive plan
- Equity plan
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plans
- Time off plans
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
