Vice President, Care Enablement & Operations

Brightline • New York City, NY

8d

About The Position

Brightline is redefining pediatric behavioral health care and is seeking an operational architect to build the systems, people, and processes necessary for scaling care delivery. This role involves managing and developing a team, collaborating with various departments (markets, clinical care, analytics, finance, product, technology) to identify operational challenges, design solutions, test new workflows, and ensure adoption. The position will also focus on building and maturing centralized clinical operations functions to support a multi-market footprint. This is an opportunity for an influential leader who thrives in ambiguity, builds trust through collaboration, and brings clarity to complexity. Brightline is at a critical growth phase, and the infrastructure built by this role will be crucial for reaching a significantly larger number of families across more markets while maintaining exceptional care quality. The role addresses complex challenges such as coordinating clinical capacity across different modalities and licensure types, linking operational decisions to financial outcomes, developing repeatable high-quality care processes, and building workforce infrastructure to support growth without provider burnout. The ideal candidate is a strategic operator who excels at translating vision into durable, scalable, and measurable execution, earning trust from both clinicians and operators.

Requirements

• 10+ years of progressive operations leadership experience, ideally within healthcare, digital health, value-based care, or a high-growth services environment.
• Proven track record owning complex, multi-function operations — including care delivery, shared service teams that serve multi-site/state organizations.
• Demonstrated success leading cross-functional initiatives at the intersection of clinical operations, provider workflow, and product/technology; experience with frontline clinical workflow implementation strongly preferred.
• Experience in a startup, high-growth, or transformation environment — adept at both building from scratch and maturing existing systems.
• Deep fluency in operational and clinical unit economics — you can connect scheduling decisions to contribution margin without missing a beat.
• Demonstrated skill leveraging and innovating with AI, Excel, project management and workflow tools.
• Keen analytical skills with the ability to translate complex data into clear narratives, priorities, and action plans for diverse audiences; advanced project management and Excel skills.
• Exceptional cross-functional leadership — you build trust quickly, align stakeholders across functions, and drive decisions with or without direct authority.
• Experience building and scaling workforce management capabilities, including forecasting models, staffing frameworks, and scheduling governance.
• Demonstrated ability to build infrastructure — playbooks, scorecards, role clarity, governance frameworks — that enables teams to perform consistently and scale gracefully.
• A genuine commitment to leading with care and empathy — for the children and families Brightline serves, the providers delivering that care, and the teams making it all possible.
• Mindset Builder energy: thrives in ambiguity, loves solving puzzles, and creates structure where none exists.
• Mission-driven: passionate about serving families and improving the healthcare system.
• High ownership, low ego: collaborative, curious, and accountable.

Responsibilities

• Collaborate with clinical leadership to implement care model enhancements, quality initiatives, and documentation standards.
• Operationalize clinical pathways, care protocols, and market-specific models.
• Partner with market and clinical leadership to ensure operational success and alignment on performance goals.
• Serve as an organizational expert on the care model and operational workflows, understanding how clinical and operational teams work, measure, and succeed.
• Refine and architect national workflows, protocols, SOPs, and playbooks that drive standardization and efficient, high-quality care.
• Build systems and reporting that enable repeatable, scalable, high-reliability operations across markets, including new-market implementation, market team training and onboarding.
• Use data and time with market teams to identify and understand inefficiency, variation, and outcome shortfalls — then design and implement durable solutions.
• Act as the voice of market operations in product development, building product requirements grounded in workflow realities and data.
• Partner closely with Product to automate workflows, leverage AI-assisted operations, and make tooling investments that reduce friction and improve outcomes.
• Co-lead demos, UAT, rollout planning, and training for operational tools and products — and monitor, measure, and troubleshoot implementations until they are stable and adopted.
• Partner closely with Analytics to ensure the business has the data it needs to manage performance at the corporate, market, clinic and individual provider level.
• Collaborate with Finance and Clinical Leadership to ensure our clinic and virtual care and coaching models - including scheduling tools, systems, and processes - directly tie to unit economics, enabling data-driven management.
• Provide hands-on support to market teams to guide clinical operations and drive efficiency and standardization across markets.
• Identify opportunities for and build out centralized support functions.
• Define staffing model and scheduling governance, ensuring balanced access SLAs with provider well-being and labor cost, including overseeing template governance to ensure optimal capacity and scalability.
• Re-engineer cancellation and capacity workflows to convert previously wasted clinical capacity into completed visits.
• Translate strategic goals and performance objectives into concrete operational plans, implementation roadmaps, and measurable KPIs.
• Own the execution of key cross-functional strategic care operations initiatives, including launching new markets, care model enhancements, staffing model evolution, and operational redesign.
• Anticipate bottlenecks and proactively propose solutions — ahead of market and clinical pain points.
• Create clear roles and responsibilities, playbooks, and scorecards so leaders manage to a consistent, transparent set of KPIs.
• Serve as the connective tissue across clinical, product, and finance teams — translating operational realities into strategic input and ensuring decisions and solutions are grounded in both data and care quality.
• Build and coach a high-performing team that collaborates effectively across the organization and takes accountability for building critical functions.
• Provide clear, compelling communication to internal audiences — including the Executive Leadership Team, market leadership, and other departments — driving understanding of the “why,” the priorities, and the progress in a way that motivates and encourages accountability.

Benefits

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k
• 12 Company Holidays + Floating Holidays, Holiday Shutdown, Flexible Time Off, Parental Leave
• Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement
• Stock Options

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed