Vice President, Business Technology Services

Network Distribution•Schaumburg, IL

5d•Hybrid

About The Position

The Vice President of Business Technology Services is a member of the IT leadership team and Network Distribution’s Executive Leadership Council. Reporting directly to the CIO, this strategic and operational leader translates the organization’s technology strategy into actionable plans, investments, and measurable business outcomes. The role ensures technology priorities, investments, resources, governance, and execution align with enterprise objectives, and leads IT strategic planning, portfolio and program governance, financial and vendor management, performance management, and Infrastructure Service Delivery. The successful candidate provides strong leadership, technical, program management, and communication skills, leads through influence to build alignment among business and IT stakeholders, and drives accountability and results. The role oversees cloud operations, DevOps, endpoint engineering, collaboration tools, Service Desk operations, and IT service and performance management. It directly leads Portfolio and Program Management and Infrastructure Service Delivery functions, develops staff, and fosters a culture of accountability, collaboration, innovation, and customer service. The position follows an onsite hybrid schedule of three days in the office and two days remote, with travel up to 5%. After-hours and weekend availability and support may be required as necessary.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Information Technology, MIS, Engineering, or a related technical discipline, or equivalent.
10+ years of experience in IT operations, infrastructure, systems architecture, application development, or related technology disciplines.
10+ years of experience leading technical teams or programs.
Proven ability to lead multiple large-scale projects and teams simultaneously in a fast-paced environment.
Strong people leadership, coaching, and performance management skills.
Advanced project management, prioritization, and organizational skills.
Strong interpersonal, presentation, negotiation, and communication skills.
Ability to build collaborative relationships across departments and organizational levels.
Ability to explain complex technical concepts to technical and non-technical audiences.
Experience leading large-scale change initiatives and applying organizational change management frameworks and methodologies for adoption.
Demonstrated success leading major organizational transformations or technology modernization programs.
Strong analytical, troubleshooting, and problem-solving skills.
Commitment to continuous improvement and operational excellence.
Strong understanding of Portfolio and Program Management, Financial Management, and Vendor Management.
Strong understanding of enterprise architecture, enterprise systems, and public cloud infrastructure.
Strong understanding of information security principles and data protection best practices.
Knowledge of IT frameworks and operating models, such as ITIL.

Nice To Haves

Experience managing cross-functional initiatives and vendor relationships.

Responsibilities

Partner with the CIO and IT Leadership team to develop and execute a multi-year technology strategy and roadmap aligned with the corporate strategic plan, business priorities, and market conditions.
Translate enterprise priorities into IT initiatives, investment plans, and measurable outcomes.
Maximize the value of existing technology investments and ensure alignment with business strategy and measurable business value.
Identify dependencies, capacity constraints, risks, and investment tradeoffs across the technology portfolio.
Identify opportunities to consolidate vendors, optimize licensing, reduce unnecessary technology spending, improve contractual value, and achieve cost savings and operational efficiencies.
Lead IT budgeting, forecasting, financial planning, and investment management, including operating expenses, capital investments, and cloud FinOps.
Develop sourcing strategies that balance internal talent, managed services, contractors, and strategic partners.
Manage vendor relationships, contracts, and negotiations.
Oversee cloud operations, DevOps, endpoint engineering, and collaboration tools.
Lead Service Desk operations and mature ITIL-aligned processes using modern platforms.
Establish and monitor service level agreements and key performance indicators to drive system availability and performance.
Partner with Information Security to maintain security controls and remediate vulnerabilities and exposures.
Establish cloud governance and FinOps based on industry best practices.
Provide leadership and governance for IT performance and service management using established IT operating models and frameworks.
Establish performance expectations for availability, reliability, incident management, problem management, request management, change management, and service delivery.
Track service levels, performance metrics, and organizational effectiveness across IT functions.
Establish a Quality Management framework and testing governance across IT functions.
Drive continuous improvement across IT processes and services.
Directly lead Portfolio and Program Management and Infrastructure Service Delivery functions.
Conduct annual performance reviews and goal-setting sessions, and plan career development.
Coach, mentor, and provide ongoing performance feedback.
Support hiring, onboarding, training, development, and succession planning.
Foster accountability, collaboration, innovation, and customer service, and communicate clear expectations for team performance and service delivery.
Lead through influence to build consensus and gain stakeholder support for technology implementations.
Lead large-scale change initiatives using organizational change management frameworks and methodologies to support adoption.
Present information effectively to Members, Customers, Suppliers, Associates, and leadership teams.