Vice President, Business Technology Services

Network Distribution•Schaumburg, IL

1d•Hybrid

About The Position

The Vice President of Business Technology Services is a key member of the IT leadership team and Network Distribution’s Executive Leadership Council. Reporting directly to the CIO, this role translates technology strategy into actionable plans, investments, and measurable business outcomes, ensuring that IT priorities, resources, governance, and execution align with enterprise objectives. The position leads IT strategic planning, portfolio and program governance, financial and vendor management, performance management, and Infrastructure Service Delivery. The role oversees cloud operations, DevOps, endpoint engineering, collaboration tools, and Service Desk operations. It establishes service levels, performance measures, cloud governance, and ITIL-aligned processes while partnering with Information Security on controls and vulnerability remediation. The Vice President also directs Portfolio and Program Management and Infrastructure Service Delivery, developing team members and fostering accountability, collaboration, innovation, and customer service. The successful candidate leads through influence and builds alignment among business and IT stakeholders to deliver technology initiatives and organizational outcomes.

Requirements

Bachelor's degree in Computer Science, Information Systems, Information Technology, MIS, Engineering, or a related technical discipline, or equivalent experience.
10+ years of experience in IT operations, infrastructure, systems architecture, application development, or related technology disciplines.
10+ years of experience leading technical teams or programs.
Proven ability to lead multiple large-scale projects and teams simultaneously in a fast-paced environment.
Strong people leadership, coaching, and performance management skills.
Advanced project management, prioritization, and organizational skills.
Strong interpersonal, presentation, negotiation, and communication skills.
Ability to build collaborative relationships across departments and organizational levels.
Ability to explain complex technical concepts to technical and non-technical audiences.
Experience leading large-scale change initiatives using organizational change management frameworks and methodologies for adoption.
Demonstrated success leading major organizational transformations or technology modernization programs.
Strong analytical, troubleshooting, and problem-solving skills.
Commitment to continuous improvement and operational excellence.
Ability to effectively present information to Members, Customers, Suppliers, Associates, and leadership teams.
Strong understanding of Portfolio and Program Management, Financial Management, and Vendor Management.
Strong understanding of enterprise architecture, enterprise systems, and public cloud infrastructure.
Strong understanding of information security principles and data protection best practices.
Knowledge of IT frameworks and operating models, such as ITIL.
Availability for after-hours and weekend support as necessary.
Ability to work an onsite hybrid schedule of three days in the office and two days remotely.
Ability to travel up to 5%.

Nice To Haves

Experience managing cross-functional initiatives and vendor relationships.

Responsibilities

Partner with the CIO and IT leadership to develop and execute a multi-year technology strategy and roadmap aligned with corporate strategy, business priorities, and market conditions.
Translate enterprise priorities into IT initiatives, investment plans, and measurable outcomes.
Maximize the value of technology investments and identify portfolio dependencies, capacity constraints, risks, and investment tradeoffs.
Identify opportunities to consolidate vendors, optimize licensing, reduce technology spending, and improve contractual value.
Lead IT budgeting, forecasting, financial planning, investment management, and cloud FinOps.
Develop sourcing strategies balancing internal talent, managed services, contractors, and strategic partners; identify cost savings and operational efficiencies.
Manage vendor relationships, contracts, and negotiations.
Oversee cloud operations, DevOps, endpoint engineering, and collaboration tools.
Lead Service Desk operations and mature ITIL-aligned processes using modern platforms.
Establish and monitor service level agreements and key performance indicators for system availability and performance.
Partner with Information Security to maintain security controls and remediate vulnerabilities and exposures.
Establish cloud governance and FinOps based on industry best practices.
Provide leadership and governance for IT performance and service management using established operating models and frameworks.
Set performance expectations for availability, reliability, incident, problem, request, and change management, and service delivery.
Track service levels, performance metrics, and organizational effectiveness across IT functions.
Establish a quality management framework and testing governance across IT functions.
Drive continuous improvement across IT processes and services.
Directly lead Portfolio and Program Management and Infrastructure Service Delivery functions.
Conduct performance reviews, goal-setting, career development planning, coaching, mentoring, and ongoing performance feedback.
Support hiring, onboarding, training, development, and succession planning.
Foster accountability, collaboration, innovation, and customer service; communicate clear expectations for team performance and service delivery.
Build consensus and support among business and technology stakeholders for technology implementations.