Vice President, Business Support Management (Assistant Management)

JPMorgan Chase & Co.•San Francisco, CA

5d•$123,500 - $170,000

About The Position

Make an impact by leading a high-performing administrative organization that supports senior leaders across the business. In this role, you'll help shape team strategy, drive operational excellence, and foster a culture of collaboration, development, and continuous improvement. As a Business Support Manager on the Business Support Management team, you will lead a team of Administrative Assistants and Senior Admins while ensuring efficient, high-quality support for business stakeholders. You will oversee talent development, workforce planning, and operational execution while maintaining a strong controls environment. Working closely with senior leaders and business partners, you will help drive process improvements, manage change initiatives, and support business priorities.

Requirements

5+ years of experience in business support, operations, administrative management, or a related leadership role.
Demonstrated experience leading and developing multi-level teams in a complex environment.
Strong communication and relationship-building skills with the ability to engage senior stakeholders.
Proven problem-solving, decision-making, and organizational skills with a focus on risk management and controls.
Ability to manage multiple priorities, adapt to changing demands, and deliver results in a fast-paced environment.
Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
Experience driving team performance, employee development, and operational excellence.

Nice To Haves

Experience managing service delivery or supporting client-facing teams with defined service expectations.
Experience leading process improvement, standardization, or operational efficiency initiatives.
Ability to drive change adoption and influence stakeholders across a matrixed organization.
Experience supporting teams across multiple geographic locations or time zones.

Responsibilities

Lead a team of Administrative Assistants and Senior Admins, establishing clear expectations and service standards.
Manage the administrative team lifecycle, including hiring, onboarding, coaching, performance management, and career development.
Oversee capacity planning, coverage management, escalations, and operational support across business needs.
Establish effective operating routines and stakeholder engagement processes to support consistent execution.
Drive process improvements and standardization initiatives to enhance productivity and service delivery.
Maintain a strong controls environment by identifying risks and implementing sustainable solutions.
Partner with senior leaders and business partners to support strategic initiatives and organizational change.