Vice President, Business Strategy and Operations - Chase Travel

JPMorgan Chase & Co.•New York, NY

10h•$99,750 - $182,000•Hybrid

About The Position

Supplier Relations is a critical enabler of Chase Travel’s strategic goals, connecting airline, cruise, ground transportation, and distribution partners to internal teams to deliver innovative travel experiences, enabling a two-sided platform where customers gain access to exclusive offers and benefits from brands they love and partners gain access to new customers and new business. As a Vice President, Business Strategy and Operations within Chase Travel, you will be responsible for setting strategic direction, overseeing business management functions, and promoting high-impact initiatives that accelerate delivery of our key priorities. This is a high-visibility role, partnering with senior leaders across the firm including Legal, Risk, Compliance, Product, Finance, Marketing, and Operations to ensure alignment with organizational goals and deliver measurable results. You will be a strategic thinker, exceptional communicator, and proven operator with a track record of leading complex initiatives at scale, who will serve as a key advisor to executive leadership and be accountable for strategic operations, organizational effectiveness, and team culture.

Requirements

5+ years of relevant experience in business strategy, operations, and project leadership within a dynamic, fast-paced environment.
Demonstrated expertise in strategic planning, business management, and operational leadership at scale.
Proven ability to lead cross-functional teams and influence senior stakeholders.
Exceptional organizational, multitasking, and prioritization skills with strong attention to detail and follow-through.
Outstanding written, analytical, and verbal communication skills, with experience presenting to executive audiences.
Ability to work independently and collaboratively, demonstrating integrity, accountability, and sound judgment.
Flexibility to adapt to evolving priorities and proactively identify opportunities for improvement.
Advanced proficiency with Microsoft suite (PowerPoint, Excel, SharePoint), and other collaboration tools (Monday.com, AirTable).
Bachelor’s degree required.

Nice To Haves

MBA or advanced degree.
Experience leading business strategy and operations in financial services.
Track record of driving organizational transformation and operational excellence.
Experience mentoring and developing high-performing teams.

Responsibilities

Set and execute the strategic vision for business management and operations, aligning objectives with broader business goals.
Direct, oversee, and support special and ad hoc strategic and operational projects, ensuring successful delivery of key business priorities and initiatives.
Identify and implement operational efficiencies, process improvements, and best practices to drive productivity and performance across teams.
Oversee, prepare, and deliver executive communications including EMRs, business reviews, OKR management, status tracking for all projects, and strategic updates to senior executives.
Develop a well-understood narrative of Supplier Relations strategy and vision, and draft team-wide and enterprise-level communications to ensure transparency, alignment, and collaboration.
Lead and facilitate leadership team offsites and organization-wide town halls.
Foster a high-performing, collaborative team culture by strengthening connections within Supplier Relations and across the organization, while managing employee opinion surveys, guiding principles, training, recognition and awards, and onboarding experience and resources to boost engagement and enrich the employee experience.
Partner with executive leadership on organizational effectiveness, including org design, headcount planning, and workforce strategy to support team growth and performance.
Oversee day-to-day operational infrastructure, including team communications channels, resources, and collaboration tools, to ensure the business runs efficiently.