Vice President, Business Strategy and Operations - CoBrand

JPMorgan Chase & Co.•New York, NY

About The Position

As a Vice President, Business Strategy and Operations within Chase Co-brand, you will be accountable for the end-to-end management of strategic operations, organizational effectiveness, and team culture. You will serve as a key advisor to senior leadership. The ideal candidate is a strategic thinker, exceptional communicator, and proven operator with a track record of leading complex initiatives at scale.

Requirements

5+ years of relevant experience in business strategy, operations, and project leadership within a dynamic, fast-paced environment.
Demonstrated expertise in strategic planning, business management, and operational leadership at scale.
Exceptional organizational, multitasking, and prioritization skills with strong attention to detail and follow-through.
Outstanding written and verbal communication skills.
Ability to work independently and collaboratively, demonstrating integrity, accountability, and sound judgment.
Flexibility to adapt to evolving priorities and proactively identify opportunities for improvement.
Advanced proficiency with Microsoft suite (PowerPoint, Excel, SharePoint), LLM and other collaboration tools.
Bachelor’s degree required.
Ability to travel up to 10%.

Nice To Haves

Track record of driving organizational transformation and operational excellence.
Strong analytical, writing, and presentation abilities.
Able to work independently, build relationships across levels, and deliver projects end-to-end.
Working knowledge of risk and control concepts, including the ability to design and evaluate RCSA.
5 years of relevant experience (controls/audit/QA/risk management) preferred.

Responsibilities

Set and execute the strategic vision for business management and operations, aligning objectives with broader business goals.
Oversee, prepare, and deliver executive communications—including EMRs, business reviews, OKR management, status tracking for all rewards portfolio projects, and strategic updates—to senior executives.
Develop a well-understood narrative of the United Cobrand product’s strategy and vision, and draft team-wide and enterprise-level communications to ensure transparency, alignment, and collaboration.
Oversee and drive talent management processes, including year-end reviews, ratings and compensation, promotion decisions, skillset inventory, guidelines for ratings, VP/ED platform management, and key hiring activities.
Foster a high-performing, collaborative team culture by strengthening connections through new touchpoints including regular feedback gathering and team events
Lead and facilitate team offsites and team wide meetings
Identify and implement operational efficiencies, process improvements, and best practices to drive productivity and performance across team integrating AI tools.
Own day-to-day Cobrand Controls execution, including contractual obligation tracking, audit readiness, and maintenance of the Risk & Control Self-Assessment (RCSA) framework.
Partner cross-functionally to plan, solve issues, and drive continuous improvement through control initiatives, self-assessments, root-cause analysis, and ongoing process monitoring.
Promote a proactive risk and control culture within the Cobrand Marketing team using proven evaluation methods and sound change management.
Oversee contract compliance and SLA adherence, including identifying and managing required amendments.